Client Success Manager
About The Position
Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. The role guides customers through the full post-sales lifecycle, drives adoption of Sage’s nurse call, fall detection, and analytics products, and leads pilots that demonstrate measurable impact on Net Operating Income (NOI). The Client Success Manager partners with the Growth team on quarterly business reviews (QBRs) for regional and C-suite stakeholders, presents analytics on impact, and aligns on quarterly priorities. This is a field-forward role involving regular onsite time to understand how Sage is used in daily practice, strengthen staff engagement, and bring customer feedback to internal teams. Travel is expected 20% of the time. Sage is a software-enabled, mission-driven company focused on improving care and quality of life for older adults, starting with those in senior living facilities. The company has developed tools that help residents alert caregivers when they need help and software that helps caregivers triage responses.
Requirements
- At least five years of experience in a client success or account management role at high-growth SaaS companies.
- Experience managing enterprise-level accounts with senior stakeholders.
- Proven track record of driving high net revenue retention (NRR) and renewal rates.
- Self-starter who wants to own key company initiatives and drive success, thrives in ambiguity, and is not afraid of a challenge.
- Passion for Sage’s mission to improve care for older adults and their caregivers.
Nice To Haves
- Demonstrated expertise in executive stakeholder management, data-driven decision-making, building scalable processes, and driving measurable customer outcomes.
- Strong communication skills, including the ability to influence cross-functional priorities and translate customer insights into product and business decisions.
- Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value.
Responsibilities
- Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and position Sage as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes.
- Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response-time improvement, clinical workflow efficiency, and expansion readiness.
- Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage.
- Surface and qualify expansion opportunities (CSQLs) across communities and partner with the Growth team to develop clear business cases for expansion.
- Analyze resident care, clinical, and staffing data to identify trends and insights at community and portfolio levels, translating findings into clear value and actionable recommendations.
- Observe how users use Sage, identify areas for improvement, and communicate feedback internally.
- Represent the voice of the customer by capturing on-the-ground insights and translating them into actionable needs for Product, Engineering, and Support.
Benefits
- Competitive base compensation.
- Stock options.
- Fully paid health and dental insurance coverage.
- Vision insurance.
- Membership to premium primary and urgent care.
- Online medical health providers.
- Take-as-you-need time-off policy.
- Seven paid holidays.
- Company-wide winter break during the holidays.
- Office lunch and a fully stocked snack bar.
- Offsites, outings, and team meals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
