Case Manager Jobs

About The Position

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 3+ years of street outreach/case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Ability to Drive a 15-passenger van
• Willingness to work evenings and weekends and as needed

Responsibilities

• Carry a caseload of participants at the off-site hotel location
• Develop individualized housing-first service plans and guide participants through ending their homelessness: Include housing location service, referral, and advocacy
• Facilitate housing-relation tasks such as collecting necessary documents
• Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing
• Develop and implement individualized plans to help participants secure and maintain permanent housing.
• Assist participants in securing basic needs items and services, including clothing, employment, childcare, etc.
• Empower and support participants in the successful completion of their identified goals.
• Provide services that are convenient and accessible for participants, including off-site visits.
• Lead the case management team in providing effective services to the participants
• Provide direct support to Case Managers, including phone screenings, diversion support, and guidance on complex cases.
• De-escalate any safety concerns promptly and compassionately.
• Complete and submit all documentation required for incidents before the end of the shift
• Function as a contributing member of a multidisciplinary team to ensure timely service delivery
• Assure that all relevant information about participants is disseminated to all appropriate staff members promptly.
• Monitors participants progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal necessary assessments.
• Make referrals to support participants' goals and needs.
• Manage tasks and scanning as needed to have a complete and current chart
• Participate in weekly staff meetings and training as directed by the supervisor.
• Collaborate closely with the Assistant Director of Programs, hotel staff, LHSC site, and intake and referral (I&R) team to ensure that bed capacity meets community needs.
• Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work.
• Ensure accurate and timely entry of participants data into the Homeless Management Information System (HMIS) and oversee data entry by direct reports.
• Maintain HMIS accuracy and data clean-ups monthly.
• Facilitate ongoing reviews of participant’s service plans, and leading meetings and supervision sessions as needed.
• Participate in intakes, on-call manager rotations, and support file audits and intake process reviews.
• Work as a contributing team member within Shelter House and external agencies
• Exemplify Shelter House core values
• Perform other assigned duties as needed

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events