Case Manager | CAM + SAC

COMMUNITY HOUSING PARTNERSHIP•San Francisco, CA

2d•Onsite

About The Position

The Case Manager provides case management support services to residents living in permanent supportive housing for single adults and families formerly experiencing homelessness. The role manages a 1:25 caseload and is responsible for service connection, information and referral, crisis intervention, community organizing, and groups and activities focused on community building, education, skill development, and housing retention. Services are provided within the context of harm reduction practices and a Housing First model. This full-time, non-exempt position is based at 473 Ellis and 1000 Market Street in San Francisco. Office hours are Monday through Friday, 9:00 AM to 5:00 PM: Monday through Wednesday at San Cristina and Thursday and Friday at Cambridge. The position is covered by the SEIU 1021 collective bargaining agreement and reports to the Resident Service Team Lead. The pay rate is $31.97 per hour, with an additional $0.50 per hour for bilingual employees. HomeRise provides supportive housing and services to people experiencing homelessness, and organizes residents and supporters to advocate for affordable housing and other policies. The work environment is typically moderately noisy, with no unusual environmental conditions. The role involves desk work, computer use, communication, occasional movement around the workplace, and lifting or moving items.

Requirements

High school diploma or GED.
Two years of experience providing social services or equivalent experience.
Demonstrated ability to work with homeless or formerly homeless individuals and people dealing with substance use, mental health issues, and disabilities.
Ability to provide effective services to diverse populations.
Ability to work collaboratively with referring providers in San Francisco.
Experience in crisis intervention, conflict resolution, and counseling.
Experience organizing groups and facilitating and developing groups.
Demonstrated commitment to helping break the cycle of homelessness and poverty and empowering formerly homeless people by involving them in all aspects of HomeRise.
Strong commitment to social justice advocacy.
Administrative and computer skills, including MS Word and Excel.
Valid phone number required.

Nice To Haves

Fluency in Spanish, Mandarin, Cantonese, or Russian.

Responsibilities

Provide housing and program retention services.
Provide case management services for a 1:25 caseload.
Create and track service plans.
Assist with activities for community building and empowerment.
Provide services using harm reduction principles.
Conduct intakes and ensure appropriate follow-up and referrals are completed and documented.
Provide ongoing creative outreach and engagement for supportive counseling, referrals, and involvement in building and community events.
Provide crisis intervention, conflict resolution, and de-escalation services.
Assist residents in preparing for unit inspections and annual recertifications.
Participate in team, staff, and department meetings and organizational work groups.
Accompany residents to community-based appointments.
Assist the Resident Services Team Lead with developing and facilitating groups and community-building activities as needed.
Provide backup coverage for other Resident Services staff.
Perform other duties as assigned.

Benefits

100% employer-paid employee healthcare options through Kaiser or Sutter.
Dental insurance.
Vision insurance.
Life and disability insurance.
Flexible spending account options for childcare and medical expenses.
Commuter benefits.
403(b) retirement investment opportunity with employer match.
Employee Assistance Program.
Paid on-the-job training.
Career advancement opportunities within a growing organization.
Professional development opportunities.
Annual Education Benefit that includes paid time off.
PTO accruing at two weeks during the first 12 months and three weeks from 13 to 36 months of continuous service.
14 paid holidays, including one floating birthday holiday.
Sick time accrual.
Employee Referral Program.
HERO Award recognizing outstanding performance in the line of duty.
Sabbatical leave after five years of service.
45-minute paid lunch period per shift.