Adult Protective Services Case Manager 2

Georgia Department of Revenue•Cleveland, OH

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager 2. The position is based in Cleveland, White County, Georgia, and covers Banks, Franklin, Hall, Hart, and Stephens counties. The role supports DHS’s mission to help individuals and families access services that promote self-sufficiency and independence and protect vulnerable adults.

Requirements

Bachelor’s degree from an accredited college or university; or one year of experience at the lower-level Adult Protective Services Case Manager 1 (SSP170); or equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.

Nice To Haves

Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor’s degree in a Human Services program.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports that meet Adult Protective Services criteria and determine whether intervention is appropriate within required timeframes.
Evaluate client risk and take appropriate action to ensure safety.
Provide follow-up, consultations, and other applicable resources to stabilize situations and help prevent recurrence of abuse, neglect, or exploitation.
Initiate legal proceedings for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within required timeframes.
Maintain knowledge of current policies, laws, trends, and developments by attending training sessions and meetings.
Perform other professional responsibilities as assigned.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate with others and work as a team player within and across departments to achieve shared goals.
Treat others with dignity and respect, maintain a friendly demeanor, and value others’ contributions.
Deliver required business results and meet achievable goals.
Comply with quality standards and deadlines while maintaining focus on agency and State goals.
Demonstrate honesty, accountability, and commitment to public duty and help maintain public trust.
Use sound judgment and develop effective solutions.
Communicate effectively through oral, written, presentation, and interpersonal skills.