Adult Protective Services Case Manager 2

Georgia Department of Revenue•Cleveland, OH

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager 2. The position is based in Cleveland, White County, Georgia, and covers Dawson, Forsyth, Habersham, Lumpkin, Rabun, Towns, and Union counties. The role investigates reports involving adults who meet APS criteria, assesses client risk, and provides or arranges interventions and resources to protect adults and stabilize situations. The case manager may initiate guardianship proceedings as a last resort and must keep required documentation and reports current. The position may also require assisting with departmental emergency responsibilities if an emergency is identified. The Georgia Department of Human Services works to strengthen Georgia by connecting individuals and families with services that promote self-sufficiency and independence and protect vulnerable children and adults. The State of Georgia offers a benefits package and may provide telework opportunities depending on the position.

Requirements

Bachelor's degree from an accredited college or university; or one year of experience at the lower-level Adult Protective Services Case Manager 1 (SSP170); or equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to make sound judgments and develop effective, viable solutions.
Ability to provide courteous, responsive, and knowledgeable service to internal and external customers.
Ability to cooperate with others and work as a team player across departments.
Ability to deliver required business results, meet deadlines, and comply with quality standards.
Honesty, accountability, and commitment to public duty.

Nice To Haves

Experience working with client-population issues such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor's degree in a Human Services program.
Valid driver's license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports for cases that meet Adult Protective Services criteria and determine whether intervention is appropriate within required timeframes.
Evaluate client risk and take appropriate action to ensure safety.
Provide follow-up, consultations, and applicable resources to stabilize situations and help prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within required timeframes.
Maintain knowledge of current policies, laws, trends, and developments in the field by attending training sessions and meetings.
Perform other professional responsibilities as assigned.
Assist with the Department's emergency responsibilities if an identified emergency requires it.