Adult Protective Services Intake Case Manager 2

Georgia Department of Revenue•Atlanta, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Aging Services, Adult Protective Services (APS), is seeking an APS Central Intake Specialist. Under general supervision, the position gathers referral information from reporters through telephone interviews, written reports, or face-to-face contacts; assesses whether referrals meet APS criteria; and provides information, referral, or intervention services when a situation does not meet APS criteria. The position is assigned to the office nearest the incumbent’s residence and may require travel throughout Georgia when necessary. The role requires documenting referral information and findings in Harmony, the system used to check for active cases or history and to record whether a report is an investigation or intervention. The employee also completes and saves an acknowledgement letter to the reporter unless receipt is waived. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

Bachelor’s degree from an accredited college or university, or one year of experience at the lower-level APS Intake CM 1 position (SSP180) or equivalent.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Ability to cooperate with others, work as a team player, and treat others with dignity and respect.
Ability to deliver required business results, meet goals and deadlines, and comply with quality standards.
Honesty, accountability, and commitment to public duty.
Ability to make sound judgments and develop effective, viable solutions.

Nice To Haves

Two years of experience as an APS Investigator.
Experience working with an issue facing client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor’s degree in a Human Services program or a related field.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Gather referral information from persons making maltreatment reports through telephone interviews, written reports, or face-to-face contacts.
Assess APS referral information and determine whether the situation meets APS criteria.
Provide information and referral services or intervention services for situations that do not meet APS criteria.
Document pertinent referral information thoroughly, accurately, and clearly in Harmony.
Document reports meeting APS criteria as investigations and reports not meeting APS criteria as interventions.
Clear the referred person’s name in Harmony to determine whether there is an active case or history, and note findings in the system.
Complete an acknowledgement letter to the reporter unless receipt is waived, and save the letter in the Central Intake Folder on the computer.
Travel throughout Georgia when necessary.
Assist with the department’s emergency responsibilities if required during an identified emergency.