Adult Protective Services Case Manager 2

Human Services, Department of•Cleveland, OH

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager 2. The position is based in Cleveland, White County, Georgia, and covers Dawson, Forsyth, Habersham, Lumpkin, Rabun, Towns, and Union counties. The role investigates reports involving adults who may meet Adult Protective Services criteria, assesses risk, and provides or coordinates interventions intended to protect vulnerable adults and prevent further abuse, neglect, or exploitation. The position may initiate guardianship proceedings as a last resort for incapacitated adults and requires timely documentation and reporting. The incumbent also attends training and meetings to stay current on relevant policies, laws, trends, and developments, and may be assigned other professional responsibilities. This is a public-service role with the Georgia Department of Human Services. The selected candidate may be required to assist with departmental emergency responsibilities as a condition of employment. The position may be subject to pre-employment drug screening and education, reference, motor vehicle record, and criminal background checks.

Requirements

Bachelor’s degree from an accredited college or university; or one year of experience at the lower-level Adult Protective Services Case Manager 1 (SSP170); or position equivalent.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Ability to cooperate with others and work as a team player across departments.
Ability to treat others with dignity and respect and value their contributions.
Ability to deliver required business results, meet goals and deadlines, and comply with quality standards.
Ability to maintain focus on agency and State goals and demonstrate honesty, accountability, and commitment to public duty.
Ability to make sound judgments and develop effective, viable solutions.

Nice To Haves

Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor’s degree in a Human Services program.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports that meet Adult Protective Services criteria and determine whether intervention is appropriate within required standards of promptness.
Evaluate client risk and take appropriate action to ensure safety.
Provide follow-up, consultation, and applicable resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within standards of promptness.
Attend training sessions and meetings to maintain knowledge of current policies, laws, trends, and developments in the field.
Perform other professional responsibilities as assigned.
In an identified emergency, assist in meeting the department’s emergency responsibilities if required.