Case Manager - Adult Protective Services

Elder Care•New York, NY

12h•Hybrid

About The Position

The Case Manager assesses the risk and capacity of individuals referred by the community and addresses their needs. The role develops comprehensive care plans, provides information and referrals, coordinates services, follows up on care plan items, and advocates for clients. The Case Manager also provides crisis intervention, maintains regular contact and conducts monthly home visits, coordinates with involved individuals and agencies, supports discharge planning, facilitates heavy-duty cleanings, attends court hearings, and maintains complete case documentation and required reports. The position includes rotating on-call services outside office hours. The work is based in a business office with phone and computer use and travel via public transportation. The position may allow working from home 2–3 times per week.

Requirements

Bachelor’s degree.
One year of related experience and/or training.
Working knowledge of Microsoft Office Suite and other technology.
Excellent communication and listening skills.
Excellent customer service skills, with a focus on treating clients with respect and dignity.
Ability to multitask and work independently with strong attention to detail.

Responsibilities

Conduct assessments to determine client risk and capacity.
Establish comprehensive care plans and provide information designed to meet client needs.
Make timely referrals and service arrangements, and follow up on care plan items.
Ensure compliance with New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies.
Advocate for clients to ensure they receive the services and support to which they are entitled.
Consult with and keep the supervisor informed about client needs and problems.
Provide crisis intervention to stabilize client situations.
Deliver cash, checks, food, mail, and other items to clients as needed.
Maintain meaningful contact with clients at least monthly and visit clients’ homes monthly to assess living conditions.
Participate in internal and external meetings to coordinate and address client needs.
Keep involved individuals and agencies updated on client status in a timely manner.
Assess, initiate, and follow through on discharge planning as needed.
Request, follow up on, and facilitate heavy-duty cleanings.
Attend and participate in court hearings.
Prepare and maintain required documentation, reports, applications, statistics, and case notes; keep client files accurate, complete, and up to date.
Meet deliverables by their due dates.
Communicate professionally with clients, peers, supervisors, and collateral contacts.
Participate in individual and staff supervision and training as assigned by program management.
Provide rotating on-call services outside office hours.