Case Manager - Bilingual

OUR Center • Longmont, CO

2d

About The Position

OUR Center is a community-based agency that provides a safe, accessible place for families to connect with coordinated services that strengthen families and self-reliance. The organization works with other community agencies to support residents of the St. Vrain Valley School District.

Reporting to the Family Development Services Manager, the Resource Specialist builds and maintains nurturing relationships with participants, identifies barriers to self-sufficiency, assesses individual and family strengths and needs, and partners with participants to set goals and connect with community resources. The role also supports service planning, benefits pre-eligibility, eligibility decisions, and direct financial assistance.

Work is primarily performed in a typical office setting, with prolonged computer use and occasional lifting and carrying of approximately 20 pounds. Occasional work outside regular office hours may be needed to meet commitments in the community.

Requirements

• High school diploma.
• At least one year of case management experience.
• At least three years of experience using Microsoft Office.
• Strong written and verbal communication skills in both English and Spanish.
• Demonstrated ability to work collaboratively.
• Excellent organizational skills and attention to detail.
• Ability to occasionally work outside regular office hours to meet organizational commitments in the community.

Nice To Haves

• Bachelor’s degree in a related field.

Responsibilities

• Engage with participants to establish and achieve goals toward self-sufficiency while providing excellent customer service.
• Meet regularly with participants to coordinate service plans and promote goal achievement.
• Enter required intake, eligibility, and service data accurately and promptly into the case management database.
• Connect participants with community resources that may benefit them.
• Assist participants with public benefits pre-eligibility determination.
• Evaluate eligibility and provide direct financial assistance with support from the Family Development Services Manager.
• Collaborate with community partners to build and maintain relationships for mutual benefit and resource referrals.
• Maintain relationships within the wider community and stay informed about issues affecting stakeholders, including the St. Vrain Valley School District and Boulder County Housing and Human Services.
• Collaborate with community partners on referral transfers.
• Attend meetings, trainings, and development opportunities provided by community partners and external stakeholders.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays.
• Sick leave and paid time off.
• 403(b) with company match.
• Company-paid life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
• Free breakfast and lunch for all employees.
• Family-friendly policies and practices.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED