Case Manager | COL

COMMUNITY HOUSING PARTNERSHIP•San Francisco, CA

2d•Onsite

About The Position

The Case Manager provides case management support services to residents living in permanent supportive housing for single adults formerly experiencing homelessness. The role serves a caseload of 1:25 and is responsible for service connection, information and referral, crisis intervention, community organizing, groups and activities focused on community building, education, or skill development, and housing retention. Services are provided within the context of harm reduction practices and a Housing First model. The position is full-time and non-exempt, based at 53 Colton St, San Francisco, California. The office schedule is Sunday through Thursday, 10 AM to 6 PM. The Case Manager reports to the Resident Service Team Lead and is represented under the SEIU 1021 collective bargaining agreement. Pay is $31.97 per hour, with an additional $0.50 per hour for bilingual employees.

Requirements

High school diploma or GED.
Two years of experience providing social services or equivalent experience.
Demonstrated ability to work with homeless or formerly homeless individuals, including people struggling with substance use, mental health issues, and disabilities.
Ability to provide effective services to diverse populations.
Ability to work collaboratively with referring providers in San Francisco.
Experience in crisis intervention, conflict resolution, and counseling.
Experience organizing groups and facilitating and developing groups.
Demonstrated commitment to helping break the cycle of homelessness and poverty and empowering formerly homeless people by involving them in all aspects of HomeRise.
Strong commitment to social justice advocacy.
Administrative and computer skills, including MS Word and Excel.
Valid phone number required.

Nice To Haves

Fluency in Spanish, Mandarin, Cantonese, or Russian.

Responsibilities

Provide housing and program retention services.
Provide case management services with a 1:25 caseload ratio.
Create and track service plans.
Assist with activities for community building and empowerment.
Provide services using harm reduction principles.
Conduct intakes and ensure appropriate follow-up and referrals are completed and documented.
Provide ongoing creative outreach and engagement for supportive counseling, referral, and participation in building and community events.
Provide crisis intervention, conflict resolution, and de-escalation services.
Assist residents with preparation for unit inspections and annual recertifications.
Participate in team, staff, and department meetings and organizational work groups.
Accompany residents to community-based appointments.
Assist the Resident Services Team Lead with developing and facilitating groups and community-building activities as needed.
Provide back-up coverage for other Resident Services staff.
Perform other duties as assigned.

Benefits

100% employer-paid employee healthcare options through Kaiser or Sutter.
Dental insurance.
Vision insurance.
Life and disability insurance.
Flexible spending account options for childcare, medical, and commuter benefits.
403(b) retirement investment opportunity with employer match.
Employee Assistance Program.
Paid on-the-job training.
Career advancement and professional development opportunities.
Annual Education Benefit that includes paid time off.
Paid time off: two weeks accrued during the first 12 months and three weeks accrued from 13 to 36 months of continuous service.
14 paid holidays, including one floating birthday day.
Sick time accrual.
Employee Referral Program.
HERO Award recognizing outstanding performance in the line of duty.
Sabbatical leave after five years of service.
45-minute paid lunch period per shift.