Adult Case Manager

Clarvida•Tucson, AZ

About The Position

The Adult Recovery Coach coordinates and/or directly provides covered behavioral health services to address individual client needs. The role serves as a participating and facilitating member of the client’s team, providing services individually or as part of a team. Services include case management, education, system navigation, advocacy, and support. The position requires maintaining accurate, confidential records in the Electronic Health Record, meeting contract requirements, completing required training, and supporting the safety and welfare of staff and clients. The job description also notes that duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Compensation is listed as a $28 billable rate, $16 non-billable rate, and $22 blended rate for PTO/training. Bilingual employees receive an additional $1 to the billable rate. Applications are reviewed on a rolling basis until the position is filled.

Requirements

High school diploma and 2 years of experience; or an associate degree and at least 1 year of experience; or a bachelor’s degree in Social Services or Psychology; or an unrelated bachelor’s degree with 1 year of mental health field experience; or a master’s degree in Social Services or a related field without Arizona state licensing.
Ability to obtain and maintain a valid, unrestricted Level One Fingerprint Clearance Card.
Must be at least 21 years old.
Must meet safe-driver requirements and have a current Arizona State Driver’s License and an acceptable driving record for the past three (5) years, as stated in the posting.
Must have personal vehicle liability insurance and vehicle registration as required.
When required, ability to pass a criminal background clearance check, drug screen, and, if requested, a physical exam.
Obtain and maintain CPR and First Aid certification upon hire.
Strong knowledge of behavioral health system processes, practices, and components.
Ability to instruct clients on child development, home management, personal problem solving, accessing community services and supports, domestic violence issues, appropriate discipline and childcare techniques, and age-appropriate parenting skills.
Ability to respond professionally, sensitively, and empathetically to linguistic, cultural, social, economic, and individual differences and challenges.
Ability to write and maintain accurate and timely documentation, and present information to individuals and groups in an organized and concise manner.
Ability to work independently and as a team member; strong organizational and time-management skills; flexibility to manage multiple priorities and adapt to high-pressure, rapidly changing business conditions.
Ability to assess unique situations, develop and apply strategies to meet the needs of children and families, interpret contracts, ensure compliance, and provide exemplary service.
Ability to maintain ethical standards and professional boundaries and adhere to HIPAA and confidentiality standards.
Knowledge of company operations, policies and procedures, program development, and community resources and services.
Ability to collaborate internally and externally, identify needs, articulate and advocate on behalf of children, identify indicators of physical, emotional, and sexual abuse, work with diverse populations, and build and maintain positive relationships.

Nice To Haves

Two years of experience in social work or a related field.
Bilingual in Spanish.

Responsibilities

Develop and implement individual service plans (ISP) and crisis plans.
Facilitate the Adult Recovery Team (ART).
Assist clients in navigating the behavioral health system.
Help clients identify and develop natural supports.
Assist and support clients in following prescribed medical interventions and diagnostic testing.
Collaborate with mental health professionals to create crisis intervention plans tailored to clients’ situations.
Assess and address barriers to health.
Ensure services, procedures, and forms are culturally relevant, linguistically appropriate, and gender responsive, including for LGBTQ clients.
Ensure clients are seen according to contract requirements.
Maintain accurate and confidential records of client interactions, progress, and outcomes, and document them in the Electronic Health Record (EHR).
Complete the required number of job-related trainings according to state and contractual guidelines.
Ensure the safety, health, and welfare of staff and clients.
Act as a positive role model and mentor for children, parents, and families.
Treat others with respect, confront negative behavior, and support confrontation.
Attend and participate in required meetings, including individual supervision and team meetings.