Case Manager, Adult Education

RISEBORO COMMUNITY PARTNERSHIP•New York, NY

23h•$49,438 - $49,438•Onsite

About The Position

The Case Manager supports the Family Development Coach with enrollment, recruitment, and the effective operation of an assigned Adult Education program. The role provides supportive services to adult education participants and tracks their educational goals and progress. The Case Manager also assists with career development, job-search counseling, referrals, and access to educational pathways. During July and August, contingent on available funds, the Case Manager will transition to a position within the Education Division with comparable duties and responsibilities.

Requirements

Excellent interpersonal, communication, and writing skills.
Detail-oriented, organized, and able to multitask.
Proficiency in MS Office Suite.
Bilingual in English and Spanish.
Associate’s degree in human services or a related field and 2 years of relevant experience; or a high school diploma or equivalent and at least 3 years of relevant experience.
Willingness to go above and beyond program mandates for the benefit of students.

Nice To Haves

Working knowledge of career counseling and/or adult education.

Responsibilities

Assist the Family Development Coach with registration and enrollment, and complete Individual Service Plans with students to outline and track educational goals and support services.
Provide translation services as needed and digital technical assistance.
Conduct daily case management, weekly surveys, monthly interactions, and participant exit interviews; enter interaction data into the funder Participant Tracking System and internal tracking systems.
Work with instructors and the Family Development Coach to help participants meet contextualized literacy goals and monitor their academic progress and attendance.
Provide supportive services and referrals, including education, health, legal, family counseling, housing, and other services identified through student assessments and action plans.
Maintain the program’s Referral Resource Guide and build community connections to improve referral services.
Provide individual and group career-development and job-search counseling, and register participants on the Department of Labor JobZone website.
Collaborate with instructors to help each student create a resume and general cover letter.
Work with the Family Development Coach to promote and enroll participants in High School Equivalency, college, and alternative education pathways.
Schedule relevant services and guest speakers from career and education fields.
Provide general support and assistance to the program.
Attend funder-required professional development trainings.
Attend Adult Education Program Improvement Committee meetings prepared to report on progress.
Complete tasks deemed necessary by the Program Director and Family Development Coach.
During July and August, transition to a comparable position within the Education Division if funds are available.