Case Manager - Inland Adult

LUTHERAN SOCIAL SERVICES OF NORTHERN CALIFORNIA•Sacramento, CA

2d•$25 - $27•Hybrid

About The Position

ADULT Programs provide Permanent Supported Housing and case management for adults with a disability and who have been chronically homeless. Family programs must have a head of household with a disability. Many residents are in recovery from drug and/or alcohol addictions, have mental health diagnoses, or are dually diagnosed. Many have experienced domestic violence, abandonment, or abuse. Case management services assist in achieving and maintaining stability as well as self-improvement and self-sufficiency. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements

Maintain a strength-based perspective.
Provide diverse services to diverse people.
Treat others with respect and courtesy, striving for open and honest working relationships.
Maintain high ethical standards when dealing with others.
Demonstrate good judgment and common sense.
BA or BS degree from an accredited college or university, preferably with a major in a behavioral science, and/or 2-3 years experience in the human services field.
Ability to work with adults or youth with low income from diverse social and ethnic backgrounds who have a history of homelessness.
Demonstrated knowledge of Housing First and Trauma Informed treatment framework.
Professional experience working with clients who have AOD dependencies, mental health diagnoses, domestic violence histories, issues with abandonment, and abuse.
Ability to access community-based services and to collaborate with other service providers.
Good writing and analytical skills.
Strong organizational skills.
Ability to work independently, make effective decisions and utilize supervision as needed.
Ability to work collaboratively in a team setting.
Ability to multi-task and set priorities.
Has a clean driving record, licensed and registered car, and proof of insurance.

Responsibilities

Provide case management to families or adults coming from homelessness and now reside in transitional housing.
Support the development of client-focused treatment plan
Provide initial and ongoing client assessment.
Provide crisis intervention, referrals, and collaborative consult with any service providers working with client.
Work with clients to establish case plans that address critical needs such as mental health and AOD treatment, education, employment, budgeting and parenting skills.
Assist clients in attaining all eligible benefits (SSI, SSDI, Cal Works, MediCal)
Maintain up-to-date, accurate written case files for each client, including case notes, treatment plans, quarterly summaries and other program reports and assessments, as well as other record keeping as required by the agency.
Attend housing services staff meetings and program meetings.
Serve as a role model to guiding clients and facilitating appropriate behavior regarding daily living skills, self-care, personal interaction, social relationships and constructive time management.
Other duties as assigned by the Program Manager.
Complete Psychosocial.
Complete all paperwork necessary with the client for move-in.
Ensure client has the furniture and supplies necessary at move-in.
Transport client to program orientation.
Introduction to the Ambassador Program, peer support group and community meeting.
Set up daily contacts with the client for the first two weeks.
Set up weekly meetings with the client.
Complete an individualized Case Plan, with the client, within the first two weeks of program.
Keep work area uncluttered and organized.
Facilitate a calm work space and client meeting space.
Be welcoming and engaged with every client that comes into the office.
Ensure that your clients know when you are available for drop-in appointments.
Identify potential crisis situations, and avert the crisis if possible.
Keep office doors unlocked during business hours, turn on lights, open blinds, create a welcoming environment.
Facilitate groups weekly.
Assist client in identifying and building natural supports using a family finding or permanency model.
Assist clients in accessing resources to address each element of the case plan.
Provide ongoing assessment of client needs, and adjust the case plan as circumstances change.
Assist client in attaining vocational goals including referral and support for LSS vocational services and support for educational goals.
Assist clients in obtaining all benefits for which they are eligible.
Provide referrals to services to address specific needs such as mental health and AOD treatment services.
Discharge planning begins at the time of entry to the program.
Each client is assisted in envisioning his or her place to go when the program ends.
No client is discharged to homelessness.
Assist the client in finding alternate housing if they are asked to leave the apartment LSS procured for them.
Assist the client in completing the apartment turn-over, including determining whether the client needs assistance cleaning the apartment, completing a final walk-through, assisting turn-in of keys.
Show each client how to complete basic household repairs such as using a plunger and a mop, how to change lightbulbs, how to avoid mold, and how to treat it when you get it.
Show each client how to complete basic household cleaning such as cleaning the oven and refrigerator.
Review the lease expectations with each client such as quiet times, when guests are allowed.
Discuss how to be a good neighbor.
Complete weekly case notes.
Complete quarterly reviews.
Update your client list on the server each week.
Complete HMIS data within 24 hours of entrance, exit, new household member, to enable timely data entry.
Complete status updates for HMIS as status changes.
Complete re-assessments withing 72 hours of due date.
Additional paperwork requirements many vary depending on the needs of each program
Identify and report safety hazards to your supervisor.
Report any work place accidents to your supervisor immediately.
Update your client list on the server as the case load changes.