Adult Case Manager

Clarvida - Arizona•Tucson, AZ

About The Position

The Adult Recovery Coach coordinates and/or directly provides covered behavioral health services to address individual client needs. The role serves as a participating and facilitating member of the client’s team, providing services individually or as part of a team. Services include case management, education, system navigation, advocacy, and support. Compensation rates are $28 billable, $16 non-billable, and $22 blended for PTO/training. Bilingual employees receive an additional $1 to the billable rate. The position requires a flexible schedule and work with clients, families, behavioral health professionals, and community resources. The employee is expected to maintain professional boundaries, ethical standards, confidentiality, and Clarvida’s core values.

Requirements

High school diploma and 2 years of experience; or an associate degree and at least 1 year of experience; or a bachelor’s degree in Social Services, Psychology, or an unrelated field with 1 year of mental health field experience; or a master’s degree in Social Services or a related field without Arizona state licensing.
Ability to obtain and maintain a valid, unrestricted Level One Fingerprint Clearance Card.
Minimum age of 21.
Meet safe-driver requirements and possess a current Arizona State Driver’s License.
Have an acceptable driving record for the past three (5) years, as stated in the posting.
Maintain personal vehicle liability insurance and vehicle registration as required.
Pass a criminal background clearance check and drug screen when required, and a physical exam if requested.
Obtain and maintain CPR and First Aid certification upon hire.
Strong knowledge of behavioral health system processes, practices, and components.
Ability to respond professionally, sensitively, and empathetically to linguistic, cultural, social, economic, and individual differences and challenges.
Ability to write and maintain accurate, timely documentation and present information in an organized, concise manner to individuals and groups.
Ability to work independently and as part of a team, with strong organizational and time-management skills.
Ability to manage multiple priorities, remain flexible, and adjust to high-pressure and rapidly changing business conditions.
Ability to assess unique situations, develop and apply strategies to meet the needs of children and families, interpret contracts, and ensure compliance.
Ability to maintain ethical standards and professional boundaries and adhere to HIPAA and confidentiality standards.
Knowledge of company operations, policies and procedures, program development, and community resources and services.
Ability to work with diverse populations, identify needs, advocate, collaborate, and provide exemplary customer service.

Nice To Haves

Two years of experience in social work or a related field.
Bilingual in Spanish.

Responsibilities

Develop and implement individual service plans (ISP) and crisis plans.
Facilitate the Adult Recovery Team (ART).
Assist clients in navigating the behavioral health system.
Help clients identify and develop natural supports.
Assist and support clients in following prescribed medical interventions and diagnostic testing.
Collaborate with mental health professionals to create crisis intervention plans tailored to clients’ situations.
Assess and address barriers to health.
Ensure services, procedures, and forms are culturally relevant, linguistically appropriate, and gender responsive, including for LGBTQ individuals.
Ensure that clients are seen according to contract requirements.
Maintain accurate, confidential records of client interactions, progress, and outcomes, and document records in the Electronic Health Record (EHR).
Complete required job-related trainings according to state and contractual guidelines.
Ensure the safety, health, and welfare of staff and clients.
Act as a positive role model and mentor for children, parents, and families.
Treat others with respect, confront negative behavior, and support confrontation.
Attend and participate in required meetings, including individual supervision and team meetings.
Instruct clients in topics such as child development, home management, personal problem solving, accessing community services and supports, domestic violence issues, appropriate discipline and childcare techniques, and age-appropriate parenting skills.
Identify needs and advocate on behalf of the child.
Identify indicators of physical, emotional, and sexual abuse.
Collaborate internally and externally and build positive relationships with diverse populations.