Case Manager

Binghamton University•Binghamton, NY

2d•Onsite

About The Position

Binghamton University’s Case Management Services (CARE Team) works to educate and inform the campus community through caring, advocacy, and support. The team empowers students and attends to their holistic needs through education and personal development. Case managers help students develop life skills, promote social, emotional, and educational growth, navigate university systems, and connect with consultation, advocacy, resources, referrals, and educational services. Services are delivered through a generalist, strengths-based, trauma-informed, client-centered, humanistic, and culturally responsive approach. The Case Manager provides direct service to students, families, and the campus community; conducts crisis work and critical incident response; provides consultation and outreach; develops campus liaison relationships; and participates in rotating after-hours duty. The role also includes training development and delivery, data analysis, departmental reporting, and administrative tasks. Occasional evening, night, or weekend work may be required when circumstances warrant. Salary is $60,250–$65,000. The position reports to the Director of Case Management Services.

Requirements

Bachelor’s degree in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration, or a related field.
Previous experience in crisis response, crisis intervention, and working with adolescents or young adults.
Experience providing trauma-informed and culturally responsive services, with demonstrated cultural competence to serve a diverse student body.
Demonstrated positive interpersonal skills and effective oral and written communication and public speaking skills across stakeholder levels, including students, parents, staff, faculty, and administration.
Effective organization, time management, planning, decision-making, problem-solving, and strategic-thinking skills.
Ability to handle confidential information sensitively and compliantly, using sound judgment.

Nice To Haves

Master’s or advanced degree in a related field and/or professional licensure.
Two or more years of experience working in a college or university environment, including understanding of the Student Conduct process.
Knowledge of DSM-5 and government regulations pertaining to students, such as FERPA, HIPAA, Title IV, Title IX, Section 504, and ADA.
Experience developing crisis response protocols and strategies, with demonstrated ability to manage multiple complex cases at a time.
Familiarity with the Maxient reporting system.

Responsibilities

Serve as a primary resource for students in need by collecting, organizing, and evaluating case information; conducting outreach; developing intervention plans; coordinating care; facilitating medical withdrawal and re-enrollment processes; and managing referrals.
Provide direct crisis intervention and respond to assigned University critical incidents, such as a student death.
Participate in a rotating on-duty campus crisis response schedule, including assigned after-hours, weekend, and holiday coverage.
Meet with students, family members when necessary, university staff and faculty, and community partners to help navigate systems and provide follow-up support.
Advocate for and deliver trauma-informed supportive services to individuals impacted by interpersonal violence or mental health issues.
Collaborate and consult with campus and off-campus stakeholders and student support networks to coordinate multidisciplinary support.
Build liaison relationships with campus partners and provide consultation and outreach to faculty and staff as assigned.
Maintain records in an electronic reporting database and standard office/computer software, accurately documenting correspondence and case actions in accordance with confidentiality guidelines.
Analyze and maintain data and prepare departmental reports.
Develop and facilitate training presentations and assist with broader Division of Student Affairs programs, initiatives, and professional development.
Complete administrative tasks and duties associated with case management.