Case Manager

Cahaba Medical Care Foundation•Winchester, VA

11h

About The Position

The Case Manager provides social services case management to patients, connecting them with resources available through CMCF programs and community partners. This position serves the Bibb County Schools and reports to the Social Services Coordinator. The role supports patients with financial, insurance, medical-care, medication, transportation, and other social-service needs. It also assists providers and clinic staff with care planning and social issues affecting patients’ well-being, maintains information on community resources, provides crisis intervention, and supports agency outreach and development efforts.

Requirements

Bachelor’s degree in Social Work.
Social Work license or plan to obtain a license; must be registered at a minimum with the Alabama Board of Social Work Examiners.
Knowledge of behavioral-health and social-work concepts.
Excellent organizational, interpersonal, and communication skills.
Strong computer and internet research skills, including a high level of comfort with office software such as Google Apps, Microsoft Office, and Adobe.
Ability to work well with different levels of internal management and staff, as well as outside vendors and clients.
High level of flexibility and willingness to help with daily tasks.

Responsibilities

Administer the Sliding Fee Discount program in coordination with the billing office, including uninsured and sliding-scale payment plans and the hardship program.
Help front-office staff identify uninsured patients and others who may need the Sliding Fee Discount program.
Help billing staff identify patients eligible for Medicaid or Medicare and assist patients with the enrollment process.
Assist with patient care planning, including individual psychosocial assessments and social-service interventions to address social determinants of health in chronic disease management.
Provide case management related to charity-care programs that help patients obtain additional or specialty medical care, including Bibb Charity Care, UAB Charity Care, Cooper Green, and Project Access.
Assist providers during clinic and patient-care hours with social issues affecting patients’ well-being, including financial problems, housing issues, and community-resource needs.
Maintain an active list of community resources available to patients in the area.
Help clinic staff and patients obtain needed medications by supporting enrollment in Patient Assistance Programs and researching other low-cost medication options.
Manage CMCF’s transportation program for patients needing assistance with CMC-related appointments, and assess and provide information about other available transportation resources in patients’ areas.
Provide crisis intervention services to patients in need.
Refer clients to appropriate community resources and advocate on patients’ behalf by contacting agencies when necessary, in coordination with the County and State, regarding potential abuse or misuse issues.
Complete training to become a Certified Application Counselor with the Marketplace and Medicaid.
Work with the RN/QIO on case management and registry management for patients.
Assist the agency and social-service team with fundraising, community development, or outreach efforts.
Perform other duties as assigned by the Social Services Coordinator.