Case Manager YWCA - (5748)

PATH (People Assisting the Homeless)•Los Angeles, CA

2d•$24 - $29•Onsite

About The Position

PATH is seeking a Case Manager to join its Interim Housing team at the YWCA location in Los Angeles. The role supports clients through different phases of homelessness, including street outreach, interim and transitional housing, and permanent housing. Using a “whatever it takes” approach, the Case Manager helps clients access and maintain healthcare, social services, interpersonal support systems, and coordinated entry services. The Case Manager provides individualized supportive services and works with each participant to develop a plan addressing strengths, barriers, health needs, income, and housing. The position helps participants identify and accomplish goals through services such as scheduling appointments and applying for public benefits, with housing and health as key outcomes. Services are delivered using motivational interviewing and trauma-informed care, including support for people experiencing chronic trauma. This is a full-time, non-exempt position in Los Angeles, California. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Driving is an essential function. PATH requires regular and customary work to be performed within California and does not offer fully remote positions. The salary range is $23.94–$29.13 per hour; placement within the range depends on relevant experience.

Requirements

All levels of education and experience are welcome.
Employment eligibility verification is required.
Must have or be able and willing to obtain CPR/First Aid training.
Must successfully complete a tuberculosis test, background screening, and drug test as a condition of hire.
Must have reliable transportation, a valid driver’s license, and proof of insurance and ownership for personal vehicles used during work duties.
Must be able to qualify for PATH’s insurance coverage.
Must be authorized to work for any employer in the United States; PATH is unable to sponsor or take over sponsorship of an employment visa.
Applicants must not currently receive PATH services or have received PATH services within the past two years.
Must be able to perform regular and customary work within California.

Nice To Haves

Two years of experience in healthcare, case management, homeless services, working with vulnerable populations, or a related field.
Analytical skills and attention to detail, including gathering and interpreting data and producing accurate work.
Ability to collaborate effectively and build positive working relationships with colleagues, participants, and stakeholders.
Clear and effective verbal and written communication skills.
Creativity, initiative, and a proactive approach to problem-solving and taking on responsibilities.
Critical thinking and sound decision-making skills.
Ability to maintain ethical and professional standards, integrity, and appropriate professional boundaries.

Responsibilities

Conduct intake and individualized needs assessments and collaborate with participants to develop Individualized Service Plans addressing housing, income, and personal goals, including medical, mental health, substance use, financial, vocational, and social support needs.
Provide referrals, linkages, information, and support to resources that help participants achieve their service plan goals.
Complete program-specific assessments, such as VI-SPDAT.
Evaluate participants’ strengths and challenges in pursuing short- and long-term goals, and conduct a 90-day review after initial intake.
Maintain documentation in accordance with program and PATH policies, including timely case notes and complete, accurate, current participant files.
Maintain confidentiality of participant files in accordance with HIPAA and applicable guidelines.
Develop therapeutic and/or professional relationships with clients and systems partners to support engagement and progress toward housing goals.
Provide crisis intervention and risk assessment focused on safety, independent problem-solving, effective coping, and clients’ ability to manage and coordinate their care.
Use motivational interviewing and trauma-informed care in service delivery.
Maintain current knowledge of community resources and use them to provide comprehensive, wrap-around services.