Care Coordinator Jobs

About The Position

Requirements

• Associate degree; a bachelor's degree is preferred.
• At least 1 year of experience in a healthcare or customer service role.
• Strong communication skills and a warm, empathetic approach to patient care.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Provide customer service and patient support via phone, email, SMS, and patient portal.
• Serve as the first point of contact for new and returning patients.
• Respond to inquiries and assist with appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm and supportive manner.
• Maintain and update patient records accurately in the EHR.
• Communicate provider messages, appointment reminders, and follow-ups.
• Generate and review reports to support smooth and efficient patient care.
• Facilitate medication refill requests and coordinate with pharmacies and providers.
• Communicate medication policies and timelines clearly to patients.
• Explain insurance coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.
• Ensure accurate billing and reconcile daily payment batches.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

Benefits

• Full comprehensive benefits package, including health, dental, vision, EAP services, and more.
• Monthly wellness services reimbursement.
• 401(k) match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.