Intake Coordinator - Billingual in Spanish

Hamaspik Care • Spring Valley, NY

8d

About The Position

Hamaspik HomeCare is seeking an experienced Intake Coordinator to help clients access services, coordinate appropriate care, and support individuals and families in the community. The coordinator serves as the primary contact for prospective clients and their families, provides information about the agency’s services and procedures, assesses client needs, and helps coordinate individualized care plans. The role also supports existing clients seeking additional services, maintains client records, makes referrals to community resources, and ensures compliance with regulations, confidentiality requirements, and organizational policies. The position requires fluency in Spanish and English and a compassionate, client-focused approach.

Requirements

• Fluency in both Spanish and English, with strong verbal and written communication skills.
• Ability to assess client needs, coordinate services, and manage intake processes.
• Excellent organizational skills and attention to detail.
• Strong communication, customer service, and interpersonal skills.
• Ability to manage multiple cases, prioritize responsibilities, and follow up consistently.
• Proficiency in Microsoft Office and accurate recordkeeping.
• A compassionate, professional, and client-focused approach, with the ability to work independently and as part of a team.

Nice To Haves

• Previous experience in intake, care coordination, or case management is strongly preferred, ideally in home care.
• Healthcare or social services experience is valuable.

Responsibilities

• Serve as the primary point of contact for prospective clients and their families, providing information about Hamaspik’s services, policies, and procedures.
• Conduct intake assessments to identify clients’ physical, emotional, and social needs and determine appropriate services and support.
• Gather client information, including medical history, medications, allergies, insurance details, and care preferences.
• Collaborate with clients, families, and nursing staff to coordinate individualized care plans reflecting clients’ needs and goals.
• Assist existing clients with applications for additional services for which they may be eligible.
• Refer clients to appropriate social service agencies and community resources when needed.
• Maintain accurate and up-to-date client records and documentation.
• Build positive relationships with clients, families, and community partners through effective communication, empathy, and consistent follow-up.
• Ensure compliance with applicable regulations, confidentiality requirements, and organizational policies.
• Participate in team meetings and training sessions to stay current on procedures and best practices.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• Life insurance
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed