Intake Coordinator - In Office

Muir Home Health•Concord, CA

8d•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate Intake Coordinator/Scheduler to manage patient intake and staffing processes for its home health agency. This in-office role is the central point of coordination among patients, families, referral sources, clinicians, contract staff, and internal teams, helping ensure efficient and seamless delivery of services. Responsibilities include overseeing referrals and intake, entering data, verifying insurance and obtaining authorizations, coordinating clinician schedules and workflow in Home Care Home Base, and facilitating daily intake or staffing meetings. The coordinator also supports compliance, reimbursement, resource planning, metrics reporting, and continuous process improvement. The position is full-time and offers a pay range of $24.00–$34.00 per hour.

Responsibilities

Direct and manage daily patient referral, intake, and scheduling operations, including intake policies, procedures, and workflow efficiency.
Ensure compliance with state, federal, Medicare, and Joint Commission requirements related to intake, scheduling, and service delivery.
Coordinate patient transitions to home care, including intake, education, plan-of-care initiation, and collaboration with service providers.
Verify insurance coverage, obtain authorizations, support third-party reimbursement, and negotiate service pricing within established guidelines.
Manage clinician scheduling and staffing by maintaining staff information, skills, availability, and productivity data to match patient needs with appropriate resources.
Serve as the primary contact for inbound calls and respond to patient, staff, and referral source inquiries and concerns.
Build and maintain relationships with referral sources, patients, families, clinical and contract staff, and internal teams.
Facilitate daily intake or staffing stand-up meetings and support clinical leadership with workflow and task prioritization.
Complete scheduling workflows for new referrals, missed visits, visit adjustments, recertifications, caseload reassignments, and staffing changes.
Provide staffing solutions for new patient referrals and identify needs for additional staff resources.
Maintain knowledge of payer and contract-staff relationships and ensure adherence to contract provisions and service requirements.
Monitor, gather, and report referral and staffing metrics, trends, productivity, and performance indicators.
Support administrative functions for clinical and marketing teams and help maintain the agency’s community reputation.
Assist leadership with budget planning, resource allocation, and continuous process improvement.
Demonstrate professionalism, accountability, and commitment to ongoing growth and competency development.