Intake Coordinator - In Office

Pennant Group•Concord, CA

10d•$24 - $34•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate Intake Coordinator/Scheduler to manage patient intake and staffing processes supporting the operations of its home health agency. The role is the central point of coordination among patients, families, referral sources, and internal staff, helping ensure seamless delivery of services. Responsibilities include overseeing intake, data entry, insurance verification and authorizations, facilitating daily intake stand-up meetings, and managing clinician scheduling and workflow completion in Home Care Home Base. The coordinator builds and maintains positive relationships, responds to inquiries, resolves concerns, and maintains accurate information to support efficient coordination of patient care services. This is a full-time position performed 100% in office in the East Bay area of California. The posted pay range is $24.00–$34.00 per hour. Muir Home Health is part of the Cornerstone Group, which has about 75 home health and hospice agencies nationwide, while operating as a local team. The organization describes a culture that encourages staff to create and implement programs for patients and communities, guided by its CAPLICO core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

Requirements

Experienced and compassionate candidate.
Ability to manage patient intake, scheduling, and staffing coordination processes.
Ability to communicate and build relationships with patients, families, referral sources, clinical staff, contract staff, and internal teams.
Ability to perform data entry, verify insurance, obtain authorizations, and manage scheduling workflows.
Ability to maintain accurate staff and patient-related information and coordinate resources according to patient needs.

Responsibilities

Direct and manage daily patient referral, intake, and scheduling operations, including intake policies, procedures, and workflow efficiency.
Ensure compliance with state, federal, Medicare, and Joint Commission requirements related to intake, scheduling, and service delivery.
Coordinate patient transitions to home care by overseeing intake, patient education, plan-of-care initiation, and collaboration with service providers.
Verify insurance coverage, obtain authorizations, support third-party reimbursement, and negotiate service pricing within established guidelines.
Manage clinician scheduling and staffing by maintaining staff demographic, skill, availability, and productivity information and matching resources to patient needs.
Serve as the primary contact for inbound calls and respond promptly and professionally to patients, staff, and referral sources.
Establish and maintain relationships with referral sources, patients, families, clinical and contract staff, and internal teams.
Facilitate daily intake or staffing stand-up meetings and support clinical leadership with workflow and task prioritization.
Complete and manage scheduling workflows, including new referrals, missed visits, visit adjustments, recertifications, caseload reassignments, and staffing changes.
Help the Intake team find staffing solutions for new patient referrals and identify needs for additional staff resources.
Maintain knowledge of payer and contract-staff relationships and ensure adherence to contract provisions and service requirements.
Monitor, gather, and report referral and staffing metrics, trends, productivity, and performance indicators.
Support administrative functions for clinical and marketing teams and help maintain the agency’s reputation in the community.
Assist leadership with budget planning, resource allocation, and continuous process improvement.
Demonstrate professionalism, accountability, and commitment to ongoing growth and competency development.