Customer Care Coordinator

Jushi•Arlington, VA

11d

About The Position

The Customer Care Coordinator delivers knowledgeable, professional, and accurate customer and patient service in a fast-paced retail dispensary environment while following company policies, procedures, and applicable regulations. The role supports customer engagement, product education, point-of-sale transactions, telephone support, merchandising, and general store operations. Employees rotate among workstations and responsibilities during scheduled shifts according to operational needs. This is an active, customer-facing role involving frequent standing and walking and occasional sitting.

Requirements

High school diploma or GED certificate.
Strong interpersonal and communication skills to interact professionally and effectively with customers, patients, colleagues, and management.
Excellent customer service skills and the ability to address inquiries and concerns accurately and efficiently.
Computer proficiency and the ability to operate point-of-sale systems, telephone systems, and other retail technology.
Strong organizational, reasoning, and multitasking abilities.
Ability to maintain accuracy and attention to detail in a fast-paced, regulated retail environment.
Ability to adapt to changing priorities, rotate workstations, and perform multiple operational responsibilities throughout the workday.
Ability to work collaboratively and independently manage assigned responsibilities.
Ability to follow established policies, procedures, and regulatory requirements.
Ability to maintain professionalism, confidentiality, and sound judgment when interacting with customers and handling sensitive information.
Ability to perform assigned responsibilities amid varying customer traffic and operational activity.

Nice To Haves

Associate’s or bachelor’s degree in any field.
Customer service or retail experience.

Responsibilities

Provide professional, courteous, and accurate customer and patient assistance throughout the retail experience.
Greet customers and patients, respond to inquiries, and address or escalate questions and concerns appropriately.
Explain available products, product characteristics, promotions, discounts, and membership benefits; guide customers on the sales floor and provide recommendations consistent with product knowledge, customer needs, and regulatory guidelines.
Maintain current knowledge of products, promotions, benefits, and retail procedures; provide telephone-based customer support as assigned.
Rotate among retail workstations and support customer engagement, sales-floor assistance, point-of-sale transactions, telephone support, merchandising, and general store operations according to business needs and management direction.
Operate cash registers, computer-based point-of-sale systems, cash drawers, and other equipment needed to complete transactions.
Process transactions accurately and follow cash-handling, product-handling, and inventory-control procedures.
Stock, replenish, organize, and maintain retail products, supplies, and designated work areas.
Maintain cleanliness, organization, and presentation of the retail environment, including sweeping, mopping, sanitizing, and other housekeeping.
Adapt to changing operational priorities, customer traffic, and staffing needs.
Follow the company’s mission, values, ethical standards, policies, procedures, safety requirements, and applicable cannabis regulations.
Follow product-handling, transaction-processing, security, and customer-verification procedures.
Collaborate with team members and store leadership to support operational efficiency, customer satisfaction, sales performance, and compliance objectives.
Communicate operational concerns, customer issues, and potential compliance matters to management as appropriate.
Participate in required training and maintain knowledge of current company policies, products, and regulatory requirements.
Perform other duties and responsibilities as assigned.
Travel locally on occasion as needed.