Customer Care Coordinator
About The Position
ProDriven Global Brands is gathering applications for anticipated future Customer Care Coordinator opportunities; this is an evergreen posting and not an active job opening. The Customer Care Coordinator provides end-to-end customer support, builds positive customer relationships, resolves questions, and represents the organization with professionalism, strong communication, and a customer-first mindset. The Customer Care team is organized into specialized groups focused on key service areas. Team members receive comprehensive training, collaborate across functions, and can continue developing their skills and careers. The position is currently hybrid, with a minimum of one day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements may change in response to evolving business needs. Applications will be reviewed as positions become available, and applicants may be contacted if their experience aligns with an opening.
Requirements
- An associate degree in business administration or a related field, or equivalent work experience.
- One to three years of direct customer service experience.
- Intermediate proficiency with Microsoft Outlook, Word, and PowerPoint.
- Strong written, verbal, interpersonal, and problem-solving skills.
- Professional and personable phone communication skills.
- Ability to quickly build rapport and create positive customer interactions.
- A collaborative, dependable, and customer-focused approach.
Responsibilities
- Respond to customer questions, requests, and concerns in a timely and professional manner.
- Support customers through various communication channels.
- Investigate and resolve account, order, service, or technical concerns.
- Provide customers with clear updates, next steps, and expectations.
- Support customer orders, returns, credits, and other transactions.
- Coordinate fulfillment and service activities while addressing exceptions.
- Review system-generated reports or alerts and take appropriate action.
- Document customer interactions and case activity accurately.
- Escalate concerns according to established guidelines.
- Educate customers on available self-service tools and resources.
- Participate in training and continuous improvement activities.
- Collaborate with team members to improve the customer experience.
- Identify and communicate opportunities to strengthen processes and systems.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
