Customer Care Coordinator

Penske • Cumru Township, PA

10d

About The Position

Penske’s Customer Care team responds to internal and external customer requests regarding billing, contracts, and other aspects of customers’ administrative relationship with Penske. Customer Care Coordinators evaluate contract language and requirements, help ensure accurate billing and proper revenue capture, and assist with revenue enhancement projects, including CPI and market labor survey processes.

Requirements

• At least 2 years of experience interacting with customers and resolving complex issues.
• Strong customer service skills.
• Strong computer skills, including Microsoft Office.
• Ability to learn a broad set of processes.
• Ability to apply knowledge proactively to solve problems.
• Ability to identify trends in data and inquiries and recommend proactive solutions to management.
• Strong organizational skills and ability to manage multiple projects.
• Excellent written and oral communication skills.
• Self-starter with motivation and a can-do attitude.
• Willingness to take on additional or evolving responsibilities.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work the required schedule and at the required location.
• Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Must be able to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
• Must be able to occasionally lift and/or move up to 25 pounds (12 kilograms).

Nice To Haves

• Bachelor’s degree; equivalent work experience is required if no degree.
• Master’s degree; equivalent work experience is required if no degree.
• Working knowledge of Penske systems, such as AS400 and SalesForce.

Responsibilities

• Resolve unstructured internal and external inquiries related to invoices, contracts, and Penske services using more than a dozen Penske systems.
• Research, calculate, and apply adjustments to customer accounts as needed.
• Identify trends in inquiries and propose long-term fixes to improve customer service.
• Provide excellent customer service.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed