Patient Care Coordinator

Clarity Clinic • Arlington Heights, IL

12d • $23 - $25

About The Position

The Patient Care Coordinator works closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and related clinic services. The coordinator serves as a liaison between patients and providers, helping patients navigate mental health care with professionalism, warmth, and clarity.

The role includes providing patient support across phone, email, SMS, and the patient portal; maintaining electronic health records; coordinating medication requests; helping patients understand insurance and billing; and supporting day-to-day clinical operations. The position is full-time and offers compensation of $23.00–$25.00 per hour.

Requirements

• Associate degree; a bachelor's degree is preferred.
• At least 1 year of experience in a healthcare or customer service role.
• Strong communication skills and a warm, empathetic approach to patient care.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Provide customer service and patient support via phone, email, SMS, and patient portal.
• Serve as the first point of contact for new and returning patients.
• Respond to inquiries and assist with appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm and supportive manner.
• Maintain and update patient records accurately in the EHR.
• Communicate provider messages, appointment reminders, and follow-ups.
• Generate and review reports to support smooth and efficient patient care.
• Facilitate medication refill requests and coordinate with pharmacies and providers.
• Communicate medication policies and timelines clearly to patients.
• Explain insurance coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.
• Ensure accurate billing and reconcile daily payment batches.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

Benefits

• Full comprehensive benefits package, including health, dental, vision, EAP services, and more.
• Monthly wellness services reimbursement.
• 401(k) match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree