Patient Care Coordinator-Redding, CA
About The Position
AudioNova, part of Sonova, is hiring a Patient Care Coordinator in Redding, California. The Hearing Care Coordinator works closely with onsite clinical staff and Hearing Care Professionals to provide patients and referring physicians with support and quality service. The role coordinates appointments, verifies insurance benefits and authorizations, maintains patient records, supports clinic operations, and assists patients throughout their visits. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch and 40 hours per week. Nights and weekends are not required. Applicants must complete the HireVue digital interview assessment during the application process for their application to be considered.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a health care environment is preferred.
- Previous customer service experience is required.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge of hearing aids is a plus.
- Experience with EMR/EHR systems is a plus.
Responsibilities
- Greet patients in a positive and professional manner.
- Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Check insurance benefits and obtain authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Provide general sales support for accessories and patient needs.
- Process patient orders, receive orders, verify pickups, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with company match.
- Medical, dental, and vision coverage.
- Free hearing aids for employees and discounts for qualified family members.
- Paid time off and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Performance-based sales incentive bonus.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
