Coordinator, Customer Care

LCI•Jacksonville, FL

13d•Onsite

About The Position

The Customer Care Coordinator provides assistance with all customer-related matters and backs up and assists Customer Service Representatives. The role is onsite in Mayport, Florida, and the schedule is Monday through Friday, 7:30 AM to 4 PM; hours may vary depending on the store. LCI’s mission is to provide meaningful employment for people who are blind and visually impaired. Its work includes employing people through manufacturing and retail operations, building and distributing products, serving federal government customers, and supporting research into blindness and treatment for visual impairment.

Requirements

High school graduate.
One year of relevant work experience.
Basic retail knowledge.
Accuracy with computerized checkout systems.
Interpersonal skills for communicating with customers, vendors, company divisions, coworkers, and management.

Responsibilities

Handle customer-related matters and maintain a positive, friendly demeanor when assisting customers.
Navigate Axapta to create and release sales orders.
Communicate with customers and vendors by phone or email throughout the sales-order process.
Quote on contracts and follow up on quotes.
Contact customers for additional information as needed.
Reconcile sales orders routinely with material on hand or on order to maximize sales and reduce customer wait times.
Coordinate order pickup and delivery.
Maintain customer contact information, including email addresses and phone numbers, and use it to seek additional business.
Assist Customer Service Representatives at checkout counters as needed to reduce customer wait times.
Conduct customer surveys about product satisfaction, delivery timing, and willingness to do business again.
Register and track customer complaints, following up promptly to resolve them.
Create reports tracking sales-order progress and its impact on budgeted sales for the BSC using AX and/or Excel; work with management to ensure required materials are on order and have good supply and shipping status.
Create, modify, and email Excel spreadsheets as required by management, purchasing, and replenishment.
Inform customers about the BUYBSC website and assist with customer setup.
Help customers understand the DOD Emall program and navigate its website in select stores.
Ensure daily price changes are published and displayed as instructed.
Use current marketing tools to seek additional sales.
Merchandise and replenish shelves as necessary.
Interact with vendor representatives during sales calls and ask questions to better understand product uses.
Perform other duties as assigned.

Benefits

Competitive salary and compensation
Basic life insurance at no cost to the employee
401(k) with match
Surplus-Sharing Plans
Health insurance
Dental insurance
Vision insurance
Ten paid holidays annually
Paid Time Off (PTO)
On-site Health and Wellness program
Employee Assistance Program (EAP)
Upward mobility and opportunity to reach highest potential, with hard work rewarded