Registered Nurse (RN) - Community Care (CC) Coordinator

Veterans Health Administration • Tomah, WI

13d • Onsite

About The Position

The Registered Nurse (RN) - Community Care (CC) Coordinator executes a streamlined approach to receiving, triaging, and directing timely, coordinated care. The role requires knowledge of internal referral processes, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration standards and guidelines.

The coordinator is accountable for the nursing process when providing or supervising direct patient care, including assessing, planning, implementing, and evaluating care. The position supports high-quality, timely care for Veterans receiving services in the community and helps guide Veterans through VA and community care options. When appropriate, the coordinator may serve as a Care Coordination and Integrated Case Management Lead Coordinator, acting as the primary contact for Veterans requiring moderate to complex care coordination and facilitating integrated care across VA service lines, healthcare settings, and treatment episodes.

This is an onsite, full-time position with a stated tour of duty of 0800–1630, though the schedule may change based on facility needs. Ad-hoc telework may be available as determined by agency policy; the position is not remote or virtual.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the education pathways and exceptions described in the announcement.
• Current, full, active, and unrestricted registered nurse licensure in a U.S. state, territory, commonwealth, or the District of Columbia, except for the stated Graduate Nurse Technician temporary appointment exception.
• Meet the education and specialized nursing experience requirements for the applicable Nurse grade and level.
• U.S. citizenship, except that non-citizens may be appointed when recruiting qualified citizens is not possible under VA policy.
• Selected applicants must complete required pre-employment screening and onboarding, including a urinalysis for testing-designated positions, a background/security investigation, and a pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Applicants may be required to serve a probationary period.
• A transcript must be submitted when education is used to qualify; foreign education requires the specified equivalency documentation.

Nice To Haves

• BSN or higher education.
• Two to three years of professional RN case management experience.
• Previous outpatient or Community Care RN experience.
• Strong demonstrated proficiency with the Microsoft 365 Suite.

Responsibilities

• Assess, plan, implement, and evaluate the effectiveness of Veteran care while providing or supervising direct patient care.
• Use nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through VA and community care options.
• Serve as a liaison to internal and community providers and manage Veteran care throughout the consult process.
• Support timely access to care by ensuring Veterans seeking community care are referred and scheduled.
• Triage Requests for Services and coordinate care processes in accordance with the Office of Integrated Veteran Care Field Guidebook.
• Develop care coordination plans, review community-provider medical documentation, communicate care coordination needs, and support Veterans through completion of care episodes.
• Collaborate with interdisciplinary team members within VA and in the community to influence care outcomes.
• When appropriate, serve as the primary contact for Veterans requiring moderate to complex care coordination and facilitate integrated care across services, settings, and treatment episodes.
• Use delegated authority, when applicable, to function at the highest level of role performance and align care with key performance indicators and patient-care needs.
• Foster a safe, supportive environment that promotes healthcare professionals’ development.
• Contribute a professional nursing perspective to interdisciplinary discussions and partner with others to produce optimal outcomes.
• Share knowledge, educational findings, experiences, and ideas with peers to support safe, high-quality nursing care.
• Question clinical practices and participate in activities that sustain evidence-based practice.
• Perform other duties as assigned.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• Up to 50 days of paid time off per year, comprising 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Traditional federal pension with five-year vesting and a federal 401K with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree