Business Manager Jobs

About The Position

Requirements

• Bachelor’s degree required.
• 2–5 years of related experience, or an advanced degree without experience, or equivalent directly related work experience.
• Excellent oral and written communication skills, including the ability to communicate with personnel at all levels.
• Detail-oriented, with strong customer-service, organizational, and interpersonal skills.
• Professional appearance required.
• Good computer skills and proficiency with Microsoft Office applications.
• Completion of and compliance with the Marketing and Business Development Functional Compliance Program.

Responsibilities

• Grow clinic patient census and treatment volume and improve commercial mix through customer service and admission support.
• Build, establish, and maintain relationships with referral sources and other new and existing partners.
• Meet with prospective patients to explain services and facilitate admissions.
• Coordinate admissions for patients referred for dialysis services and conduct outreach to hospitals and physician offices to support timely admissions.
• Collaborate with physicians and hospital staff to obtain information needed for outpatient placement.
• Escalate admission issues according to established procedures and work with clinical managers to accommodate shift requests when appropriate.
• Explain payer benefits to patients and families and maintain knowledge of insurers and private-pay business.
• Maintain knowledge of dialysis services, clinic and community support services, the local market, and industry trends.
• Communicate program status, customer-service issues, and referral or admissions obstacles to management.
• Conduct market analysis and develop, implement, and evaluate weekly, monthly, and quarterly marketing plans; review and revise plans with management.
• Meet sales and marketing call objectives, maintain account data, complete required call reports, and deliver professional sales presentations.
• Participate in community outreach programs identified by the marketing plan.
• Assess referral-source satisfaction with the admissions process and dialysis services, and collaborate with internal customers on service improvements.
• Coordinate renal education for patients and referral partners with internal and external resources when requested.
• In affiliated acute programs, maintain knowledge of local dialysis-market admissions processes and facilitate outpatient placement for in-patient dialysis patients, including patients treated by affiliated and non-affiliated providers.
• Coordinate with patients, discharge planners, outpatient dialysis staff, and hospital partners to identify appropriate placement based on patient preferences, physician orders, and facility capacity; resolve placement issues and assess related customer-service concerns.
• Intervene early in the discharge process to help reduce hospital length of stay and support timely discharge, discharge to versus after dialysis, and prevention of readmissions.
• Coordinate renal services and education for pre-ESRD and ESRD patients with appropriate clinicians.
• Comply with the Code of Business Conduct, company policies, and applicable laws and regulations; escalate issues to a supervisor or manager when needed.
• Assist with projects assigned by the direct supervisor and perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses