Senior Business Manager, D2C Americas

Ōura • San Francisco, CA

2d • Hybrid

About The Position

ŌURA is seeking a Senior Business Manager to drive the performance and growth of its Direct-to-Consumer (D2C) business across the Americas. Reporting to the Senior Director of D2C Growth & Innovation, this role will establish operating cadences and business performance frameworks to clarify growth drivers, identify opportunities, and inform decisions. The Senior Business Manager will collaborate with Analytics, Finance, Marketing, and Commerce teams to connect business performance to priorities and turn growth opportunities into measurable results. This is a hybrid role based out of the San Francisco office.

Requirements

• At least 8 years of experience in business operations, business management, or e-commerce, ideally within a D2C consumer business.
• Strong understanding of e-commerce business drivers, including traffic, conversion, product mix, pricing, promotions, and customer purchasing behavior.
• Experience establishing business operating rhythms, performance reviews, and cross-functional planning processes.
• Strong analytical and quantitative skills, including interpreting complex data, identifying performance drivers, developing business cases, and translating insights into actionable recommendations.
• Strong Excel or Google Sheets skills and familiarity with analytics and BI platforms such as Amplitude, Tableau, or Databricks.
• Excellent business judgment, executive communication, and cross-functional collaboration skills, with the ability to bring structure and clarity to ambiguous business challenges.
• Proactive, intellectually curious, and comfortable building processes and operating frameworks from the ground up.

Nice To Haves

• Experience in high-growth consumer technology, wearables, or subscription businesses.
• Familiarity with conversion optimization, experimentation, and incrementality measurement.
• Experience evaluating pricing, promotions, and channel performance, including potential cannibalization.

Responsibilities

• Establish weekly, monthly, and quarterly D2C business reviews, executive scorecards, consistent metrics, and scalable reporting frameworks.
• Analyze hardware sales, traffic, conversion, product mix, and membership attach to explain performance against plan and identify growth opportunities.
• Partner with Analytics and Commerce Product to identify and prioritize conversion improvements across the D2C purchase journey and track their impact.
• Work with Analytics and Finance to evaluate the business impact of promotions, discounts, and growth initiatives, including incrementality and potential cannibalization across channels and customer segments.
• Develop business cases, forecasts, and scenarios to quantify growth opportunities, evaluate trade-offs, and inform prioritization and investment decisions with Finance.

Benefits

• Competitive salary and equity packages.
• Health, dental, and vision insurance, plus mental health resources.
• An Ōura Ring and employee discounts for friends and family.
• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
• Paid sick leave and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed