Mgr, Business Engagement

Southern Company • Atlanta, GA

3d

About The Position

The Business Engagement Manager provides strategic leadership, technical expertise, and tactical support to maximize the value of internal data, analytics, and AI solutions for Georgia Power Customer (GPC) Experience (CX). The role connects technical teams with CX business units, integrating cross-functional analytics and AI solutions into business processes and helping develop process-automation frameworks. It also partners with technology, data, and analytics teams to address foundational data needs and ensure GPC CX requirements are represented in system initiatives and solution development.

The position engages CX business teams to identify pain points and goals, assesses whether data or technology solutions can help, and works with internal partners and vendors to develop and integrate analytics, AI, automation, and process-enhancement solutions. It collaborates with analytics and data-platform teams to enable value from data assets and facilitates the exchange of business needs and potential analytics opportunities. The role also regularly communicates client needs, progress, and other updates to executives, business leaders, committees, and leadership teams.

Requirements

• Bachelor’s degree in Engineering, Analytics, Data Science, Artificial Intelligence, Mathematics, Computer Science, Economics, Business, or a related field.
• At least 6 years of experience working in or directly supporting a major operational functional area within an enterprise context.
• Ability to translate client requirements, feedback, and data into digital solutions that provide substantial client value.
• Demonstrated hands-on experience and understanding of data analytics, AI, and automation concepts, capabilities, and technologies.
• Proven ability to work on cross-functional teams and lead teams toward meaningful results.
• Excellent problem-solving and analytical skills, including the ability to make data-driven decisions.
• Ability to guide and direct others while also working hands-on to complete deliverables.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders and vice versa.
• Customer-centric approach and collaborative focus on understanding customer needs and delivering strong user experiences.
• Customer-centric, results-oriented, technically proficient, and detail-oriented approach.
• Innovative mindset and ability to use available tools and technologies to transform business processes.
• Strategic thinking and ability to connect problems with solutions.
• Commitment to continuous learning, particularly in data analytics and AI for business transformation.
• Ability to build and maintain constructive partnerships with business partners.
• Ability to work effectively both independently and with others.
• Thoughtful decisiveness.
• Demonstrate the core values of Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.

Nice To Haves

• Master’s degree in Engineering, Analytics, Data Science, Artificial Intelligence, Mathematics, Computer Science, Economics, Business, or a related field.
• Previous experience working with Customer Experience, Customer Service, or Sales organizations.
• Previous utility experience.
• Previous regulated-industry experience.

Responsibilities

• Meet regularly with CX business unit teams to identify pain points, document goals, and assess whether data, analytics, AI, or technology solutions can address their needs.
• Integrate large-scale analytics and AI solutions into existing GPC CX business processes in partnership with CX teams, technical partners, system peers, and vendors.
• Provide strategic and tactical support to system analytics and AI initiatives, ensuring GPC CX interests are represented.
• Examine CX business processes and the data they consume and generate to identify opportunities for data-driven solutions, automation, and technology that improve efficiency or customer experience.
• Develop process-automation and enhancement solutions with internal peers, technical partners, and vendors to generate value for internal and external customers.
• Partner with teams including SCS Customer Analytics, the Customer Data Platform team, system committees, and the Technology Organization to ensure foundational cloud data product needs support GPC CX analytics objectives.
• Collaborate with GPC Customer Analytics teammates to share client needs and pain points that may be addressed through analytics, intelligence, or AI.
• Communicate client needs, solution integration and development progress, and other relevant updates to executives, client leaders, system committees, and other leadership teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager