Mgr, Business Engagement

Southern Company • Atlanta, GA

4h

About The Position

The Business Engagement Manager provides strategic leadership, technical expertise, and tactical support to maximize the value of internal data, analytics, and AI solutions for Georgia Power Customer Experience (GPC CX). The role connects technical teams with CX business units, helping integrate large-scale, cross-functional analytics and AI solutions into business processes. It also works with Digital Enablement teammates and system partners to develop process-automation frameworks, collaborates with data and technology teams to meet foundational data needs, and supports system AI and analytics initiatives so GPC CX needs are represented.

The position engages with CX business units to understand pain points, goals, processes, and data, then works with internal teams, technical partners, and vendors to develop and integrate data-driven, automation, and process-enhancement solutions. It also partners with analytics, customer data, technology, and system groups to enable GPC CX objectives and facilitate information exchange about client needs and potential analytics or AI opportunities. Frequent leadership communication is required to share client needs, solution progress, and relevant updates with executives, client leaders, committees, and other leadership teams.

Requirements

• Bachelor's degree in Engineering, Analytics, Data Science, Artificial Intelligence, Mathematics, Computer Science, Economics, Business, or a related field.
• At least 6 years of experience working in or directly supporting a major operational functional area within an enterprise context.
• Demonstrated ability to translate client requirements, feedback, and data into digital solutions that provide substantial client value.
• Firm, demonstrated, hands-on experience and understanding of data analytics, AI, and automation concepts, capabilities, and technologies.
• Proven ability to work on cross-functional teams and lead teams toward meaningful results.
• Excellent problem-solving and analytical skills, including the ability to make data-driven decisions.
• Ability to guide and direct others while also working hands-on to complete deliverables.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders and vice versa.
• Ability and interest in understanding customer needs and collaboratively delivering exceptional user experiences.
• Customer-centric, results-oriented, technically proficient, detail-oriented, innovative, strategic, and collaborative approach, with work versatility, thoughtful decisiveness, and a commitment to continuous learning, particularly in data analytics and AI.
• Demonstration of the company's core values: Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.

Nice To Haves

• Master's degree in Engineering, Analytics, Data Science, Artificial Intelligence, Mathematics, Computer Science, Economics, Business, or a related field.
• Previous experience working with Customer Experience, Customer Service, or Sales organizations.
• Previous utility experience.
• Previous regulated-industry experience.

Responsibilities

• Meet regularly with CX business unit teams to identify client pain points, document goals, and assess whether data, analytics, AI, or technology solutions can address their needs.
• Integrate large-scale analytics and AI solutions into existing GPC CX business processes in collaboration with business units, technical partners, system peers, and vendors.
• Provide strategic and tactical support to major system analytics and AI solution-development initiatives, ensuring GPC CX interests are represented.
• Analyze GPC CX processes and the data they consume and generate to identify opportunities for data-driven solutions, automation, or technology that improve efficiency or customer experience.
• Work with internal peers, technical partners, and vendors to develop process-automation and process-enhancement solutions that generate value for internal and external customers.
• Collaborate with teams such as SCS Customer Analytics, the Customer Data Platform team, system committees, and the Technology Organization to ensure foundational cloud data product needs support GPC CX analytics objectives.
• Facilitate collaboration with GPC Customer Analytics teammates to share client needs and pain points that may be addressed with analytics, intelligence, or AI.
• Frequently communicate client needs, solution integration and development progress, and other relevant updates to executives, client leaders, system committees, and other leadership teams.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
• Potential eligibility for additional compensation, such as an incentive program, subject to the terms and conditions of the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager