Business Development Mgr

Central States•Orlando, FL

17h

About The Position

The Business Development Manager is a revenue-generating, field-based role responsible for managing and growing existing customer accounts within an assigned territory. The role builds strong in-person relationships, understands customer business needs, provides tailored solutions, and drives revenue growth through proactive service and strategic support. The position requires extensive field travel, estimated at 80% to 100% depending on business needs, and works primarily in an office environment when not traveling. The manager serves as Central States’ primary field representative, develops new business, executes territory plans, grows and recovers accounts, trains customers on products and the Central Link platform, and represents the company at industry events. The role partners with internal teams to address customer needs and quality concerns, maintains accurate CRM records, and acts as a strategic customer advisor while demonstrating the company’s values: Own It, Can Do, and Act in Love. There are no formal supervisory responsibilities, though the role may assist with training or guiding administrative staff. Success is measured by territory sales and revenue results, new-account onboarding and activation, customer retention and satisfaction, account growth and recovery, effective territory planning, accurate CRM usage, collaboration, and professional representation of the company.

Requirements

Bachelor’s degree in a related field or equivalent job experience.
Three years of proven experience meeting or exceeding sales goals.
Three years of field sales experience.
Three years of experience with CRM systems.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and CRM systems for customer data, reporting, and customer-facing materials.
Ability to travel extensively, approximately 80% to 100% depending on business needs.
Ability to occasionally lift office products and supplies up to 25 pounds.
Ability to perform regular activities including sitting, standing, typing, reading, and communication, as well as occasional fine-motor and physical tasks such as reaching, pushing, pulling, grasping, kneeling, crouching, twisting, and bending.

Nice To Haves

Metal industry experience.

Responsibilities

Serve as the primary field-based representative of Central States, building customer relationships, providing on-site value, supporting customer success, and maintaining product displays and marketing materials.
Acquire and activate new accounts through prospecting, cold calls, field visits, referrals, research, and positioning Central States as the supplier of choice.
Develop and execute strategic sales and territory plans that prioritize high-impact accounts, identify opportunities, balance visits with follow-ups, and achieve territory goals.
Visit prospective and existing customers, observe competitive activity, gather market intelligence, and identify opportunities for new products, improvements, or innovation.
Manage, grow, and recover territory accounts by re-engaging underperforming or lost customers and increasing product penetration and customer volume.
Train customers on Central States products and the Central Link platform to improve efficiency, ordering accuracy, tool adoption, and engagement.
Represent Central States at trade shows, industry events, and customer functions.
Collaborate with Inside Sales, Operations, Quality, and Marketing to support customers, resolve issues, and align on territory priorities and expectations.
Address quality concerns through on-site visits, coordination with the Corporate Quality Team, warranty support, and customer-focused resolution.
Maintain accurate CRM records, including visit notes, contacts, account changes, follow-up actions, statuses, and next steps.
Use social media to grow brand awareness and increase company visibility with customers, employees, industry partners, and candidates.
Advise and advocate for customers by aligning company products and services with their goals and demonstrating Central States’ core values.
Perform other department-related duties and activities as necessary to support operations and responsibilities.
Support achievement of territory sales goals, including new-business pounds sold, customer growth, recovery of lost accounts, and revenue targets.
Ensure customer onboarding is timely and complete, including first orders, product education, and customer setup.
Manage delivery and use of product displays and marketing materials within budget.
Plan territory activity and time effectively, maintain consistent in-person coverage, and support seamless account transitions from the Regional Sales Executive.
Assist in training or guiding administrative staff as needed.

Benefits

Employee ownership through an ESOP, with an annual allocation of company stock.
401(k).
Education assistance of up to $5,250 per year.
Profit-sharing bonus.
Medical insurance.
Dental insurance.
Vision insurance.
Holiday pay.
Vacation pay.
Employee Assistance Program, including emotional, work and lifestyle, legal, financial, and digital support.
Care Guides to help employees navigate the healthcare system.
Employer-paid life insurance equal to 1.5 times annual salary.
Wellness program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability coverage.
Employer-paid long-term disability coverage.
Performance-based merit increases.
SHINE program providing employee financial assistance and dependent scholarships.
Paid time off to support a cause in the community.