Business Development Mgr

Norwegian Cruise Line Holdings Ltd.•Remote-Texas, TX

About The Position

The Business Development Manager is responsible for developing, maintaining, and servicing a portfolio of travel agency accounts in the DFW territory, including DFW East to Temple, North Texas, and West Texas. The role focuses on strengthening travel agency relationships, growing account revenue, and achieving territory sales objectives through local and national marketing and promotional programs. The ideal candidate will be based in DFW. The position develops sales and marketing plans for accounts, identifies revenue opportunities, executes promotional initiatives, and uses sales data and return-on-investment analysis to adjust strategies. It also involves servicing agency needs, negotiating sales plans and group contracts, supporting strategic and national accounts, managing a territory budget, and conducting sales, training, and promotional events. The role requires independent work, adaptability to changing business priorities, and the ability to work evenings and/or weekends. Physical requirements include bending and lifting up to 30 pounds and standing for extended periods, with reasonable accommodation.

Requirements

Associate's degree in Business Administration, Marketing, or a related field.
At least 5 years of sales or account management experience.
Strong knowledge of Microsoft Office, including intermediate-to-advanced Excel, Outlook, Word, and PowerPoint skills, as well as Zoom or GoTo Meeting platforms.
Ability to build credibility through product and service knowledge, understanding of procedures, consistent follow-through, and problem-solving.
Excellent communication skills and an understanding of working directly with agency owners, marketing professionals, and front-line travel advisors.
Ability to implement contracts using negotiation and presentation skills.
Ability to develop a personal brand for selling cruise vacations and build relationships within assigned territories.
Ability to adapt to a rapidly changing sales environment and shift priorities according to business or territory demands.
Analytical skills to interpret revenue results and manage budgets and forecasting.
Ability to prepare and analyze cost-of-sale results.
Effective time-management skills and ability to work independently and meet sales goals.
Business acumen to combine product knowledge with an understanding of profitability dynamics.
Ability to work evenings and/or weekends.
Ability to bend and lift up to 30 pounds to pack and transport marketing materials, with reasonable accommodation.
Ability to stand for long periods and provide walking tours aboard client vessels, with reasonable accommodation.

Nice To Haves

Sales or account management experience in the travel industry is preferred.

Responsibilities

Research and source revenue opportunities within assigned accounts to achieve territory sales goals.
Create and execute marketing ideas and sales strategies to support travel agency growth, using regional and head-office marketing expertise as appropriate.
Resolve travel agency problems by applying knowledge of company products and services, coordinating with headquarters-based sales teams, and following issues through to timely resolution.
Plan, create, and implement annual territory sales and marketing plans for top-producing accounts to achieve assigned FIT and Group business goals.
Review sales plans, accounts, promotional efforts, and return on investment monthly; adjust plans and implement account-specific sales and marketing tactics as needed.
Use existing data and reports to develop strategic and tactical plans for territory revenue goals, and assist with recommendations and implementation of local and national marketing incentive programs.
Develop pre- and post-sales-call strategies and make productive daily sales contacts through in-person visits, Zoom meetings, webinars, phone calls, small group and metro meetings, and social media.
Create and execute promotional programs and provide promotional materials to travel agents; recommend ways to improve marketing effectiveness while maintaining brand standards.
Manage the territory budget, including travel, marketing funds, supplies, advertising, and promotions; review and report monthly expenses and adapt investments to changing company needs.
Negotiate sales plans and group contracts, and support key, strategic, and national accounts, promotions, and events.
Analyze and track account sales, marketing plans, and return on investment; make adjustments and discuss analysis with accounts during monthly calls or quarterly reviews.
Conduct seminars, webinars, familiarization cruises, ship tours, training events, cruise events, trade shows, and consumer shows as needed.
Perform other job-related functions as assigned.