Business Development Mgr

Central States•Tooele, UT

About The Position

The Business Development Manager is a revenue-generating, field-based role responsible for managing and growing existing customer accounts within an assigned territory. The position builds strong in-person relationships, understands customer business needs, delivers tailored solutions, and drives revenue growth through proactive service and strategic support. The manager serves as Central States’ primary field representative and acts as a strategic customer advisor, aligning the company’s products and services with customer goals while demonstrating its core values: Own It, Can Do, and Act in Love. The role owns new business development, territory and sales planning, customer onboarding and training, account growth and recovery, and customer issue resolution. It includes extensive travel—80% to 100%, depending on business needs—and representing the company at trade shows, industry events, and customer functions. The work is primarily sedentary and performed in an office environment when not traveling, using standard office equipment. The position has no supervisory responsibilities, though it may assist in training or guiding administrative staff. Other duties related to the department may be assigned as needed.

Requirements

Bachelor’s degree in a related field or equivalent job experience.
Three years of proven experience meeting or exceeding sales goals.
Three years of field sales experience.
Three years of experience with CRM systems.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and CRM systems.
Ability to travel extensively, at a stated rate of 80% to 100% depending on business needs.
Ability to occasionally lift office products and supplies up to 25 pounds.

Nice To Haves

Metal industry experience.

Responsibilities

Serve as the primary field-based representative of Central States, fostering customer relationships, delivering on-site value, supporting customer success, and maintaining product displays and marketing materials.
Acquire and activate new accounts through prospecting, cold calls, field visits, referrals, and research.
Develop and execute strategic territory and sales plans, prioritize accounts, identify opportunities, and work toward territory goals for sales, customer growth, and revenue.
Visit prospective and existing customers, observe competitive activity, gather market intelligence, and identify opportunities for new products, improvements, or innovation.
Manage, grow, and recover territory accounts by re-engaging underperforming or lost customers and increasing product penetration and customer volume.
Train customers on Central States products and the Central Link platform to improve efficiency, ordering accuracy, tool adoption, and engagement.
Represent Central States at trade shows, industry events, and customer functions.
Collaborate with Inside Sales, Operations, Quality, and Marketing to address customer needs, resolve issues, and align on territory priorities and expectations.
Address quality concerns through on-site visits, coordination with the Corporate Quality Team, warranty support, and customer-focused resolution.
Maintain accurate CRM documentation, including visit notes, contacts, account changes, and follow-up actions.
Use social media to grow brand awareness and increase visibility with customers, employees, industry partners, and candidates.
Ensure customers have current product displays and marketing materials, managing delivery and usage within budget.
Support seamless account transitions from the Regional Sales Executive by building trust, maintaining service continuity, and driving early customer engagement.
Perform other duties and department-related activities as needed.

Benefits

Employee ownership through an annual ESOP stock allocation.
401(k).
Education assistance up to $5,250 each year.
Profit-sharing bonus.
Medical, dental, and vision coverage.
Holiday pay and vacation pay.
Employee Assistance Program with emotional, work and lifestyle, legal, financial, and digital support.
Care Guides to help employees navigate the healthcare system.
Employer-paid life insurance equal to 1.5 times annual salary.
Wellness Program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability.
Employer-paid long-term disability.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.
Paid time off each year to support a cause meaningful to the employee.