Business Development Mgr

Central States•Tooele, UT

About The Position

The Business Development Manager is a revenue-generating, field-based role responsible for managing and growing existing customer accounts within an assigned territory. The position builds strong in-person customer relationships, identifies business needs, delivers tailored solutions, and drives revenue growth through proactive service and strategic support. The manager represents Central States in the field, develops new business, plans territory activity, grows and recovers accounts, trains customers on products and the Central Link platform, and collaborates with internal teams to resolve customer needs and quality concerns. The role also represents the company at industry events, maintains accurate CRM records, and advocates for customer success while demonstrating the company values of Own It, Can Do, and Act in Love. The work is primarily performed in an office environment and is mostly sedentary, involving extensive reading, data entry, and verbal and electronic communication. The role uses standard office equipment and occasionally requires lifting office products and supplies up to 25 pounds. It involves minimal exposure to noise or temperature variations. Extensive field-based travel is required, estimated at 80% to 100% depending on business needs, and may include company locations, client sites, training, and industry events. The position has no supervisory responsibilities, though the manager may assist with training or guiding administrative staff. Central States is an employee-owned company whose employees receive an annual stock allocation. Benefits include retirement, education assistance, profit-sharing, medical and other insurance coverage, paid holidays and vacation, employee assistance and wellness programs, disability coverage, performance-based merit increases, and employee financial assistance and dependent scholarships.

Requirements

Bachelor’s degree in a related field or equivalent job experience.
Three years of proven experience meeting or exceeding sales goals.
Three years of field sales experience.
Three years of experience with CRM systems.
Ability to travel extensively, 80% to 100% depending on business needs.
Ability to occasionally lift office products and supplies up to 25 pounds.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and CRM systems.

Nice To Haves

Metal industry experience.

Responsibilities

Serve as Central States’ primary field-based representative, develop customer relationships, provide on-site value, support customer success, and maintain professional product displays and current marketing materials.
Acquire and activate new accounts through prospecting, cold calls, field visits, referrals, and research; position Central States as the supplier of choice.
Develop and execute strategic sales and territory plans, prioritize high-impact accounts, identify opportunities, and pursue territory goals for pounds sold, customer growth, and revenue.
Visit prospective and existing customers, observe competitors, gather market intelligence, and identify opportunities for products, improvements, or innovation.
Manage, grow, and recover territory accounts by re-engaging underperforming or lost customers and increasing product penetration and customer volume.
Train customers on Central States products and the Central Link platform to improve efficiency, ordering accuracy, tool adoption, and customer engagement.
Represent Central States at trade shows, industry events, and customer functions.
Collaborate with Inside Sales, Operations, Quality, and Marketing to support customers, resolve issues, and coordinate territory priorities.
Address quality concerns through on-site visits, collaboration with the Corporate Quality Team, warranty support, and customer-focused resolution.
Maintain accurate CRM documentation, including visit notes, contacts, account changes, and follow-up actions; use social media to increase brand awareness and visibility.
Advise and advocate for customers by aligning company products and services with their goals and demonstrating Central States’ core values.
Perform other department-related duties and activities as necessary to support operations.
Meet territory sales goals, onboard new customers, convert qualified leads, and support timely customer setup, product education, and first orders.
Maintain customer satisfaction, account retention, and growth; ensure a smooth transition of accounts from the Regional Sales Executive.
Plan territory activity and time effectively, maintain a consistent in-person presence, and use Microsoft Office and CRM systems for customer data, reporting, displays, and presentations.

Benefits

Employee Stock Ownership Plan (ESOP), including an annual stock allocation.
401K.
Education assistance up to $5,250 per year.
Profit-sharing bonus.
Medical insurance.
Dental insurance.
Vision insurance.
Holiday pay.
Vacation pay.
Employee Assistance Program offering emotional, work and lifestyle, legal, financial, and digital support.
Care Guides to help employees navigate the healthcare system.
Employer-paid life insurance equal to 1.5 times annual salary.
Wellness Program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability.
Employer-paid long-term disability.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.
Paid time off each year to support a community cause.