Principal Relationship Management and Business Development Manager (Remote-Eligible)

Capital One • Riverwoods, IL

2d • Remote

About The Position

Capital One is seeking a Principal Relationship Management and Business Development Manager for its Global Acceptance LAC team, International Markets - Americas team. This hands-on individual contributor role supports day-to-day partner operations and coordinates with regional acquiring and payment enablement partners and merchants to maintain and grow Discover Network acceptance in the Caribbean and Central America. The role focuses on account coordination, pipeline tracking, merchant acceptance monitoring, and operational execution for regional Network Participants.

The position supports partner acquisition and adoption, monitors acceptance and performance metrics, coordinates agreements and onboarding, and gathers market intelligence. It also represents Discover Network at regional industry events and helps advance acceptance across merchant sectors including airlines, hotels, restaurants, retail, and travel operators. The role requires willingness and ability to travel up to 30–40% of the time across the region.

Capital One is open to hiring a remote employee. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One also offers a comprehensive benefits package; eligibility varies based on employment status and management level.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development, or operational partner management experience within the payments, acquiring, or financial services industry.
• Willingness and ability to travel up to 30–40% of the time across the region.
• Highly organized, innovative, and able to demonstrate measurable business results and superior partner service.

Nice To Haves

• Bachelor’s degree.
• At least 5 years of experience in payment network operations, merchant acquiring, or fintech partner management.
• Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics.
• Experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting.
• Fluency in Spanish and English.

Responsibilities

• Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewals and coordinate with product and marketing teams to facilitate adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance across target Caribbean markets.
• Work with the manager to develop territory and prospect plans, and engage processor partners to develop prospect and lead generation.
• Track merchant acceptance metrics, pull transaction reports, and identify acceptance gaps, terminal issues, or routing anomalies.
• Represent Discover Network at regional industry gatherings, trade shows, and partner sessions, and follow up on incoming merchant or partner leads.
• Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership.
• Coordinate contract terms, amendment workflows, and agreement documentation for new and existing partner accounts.
• Help drive acceptance campaigns across airlines, hotels, restaurants, retail, and travel operators.
• Research potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present and Card-Not-Present channels.
• Assist partners through operational and technical onboarding for new payment capabilities, product features, and marketing assets.
• Ensure partner onboarding and ongoing account activities comply with AML, KYC, and Enhanced Due Diligence standards.
• Gather local market feedback, competitor activity, and merchant trends, and provide structured summaries to senior team members.
• Drive business results through others while delivering superior service to partners.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED