Principal Relationship Manager - Global Acceptance (Remote-Eligible)

Capital One • Riverwoods, IL

1d • $138,100 - $157,700 • Remote

About The Position

The Principal Relationship Manager is responsible for sales, business development, and strategic client management for global payment enablers, including payment facilitators, gateways, and identity, security, and tokenization providers. The role focuses on sustaining US acceptance, driving network product certification and implementation, deepening enabler partnerships, enhancing the customer experience, and facilitating relationship growth in key global regions.

The position is remote-eligible and involves domestic and global travel of up to 25% for client and team meetings. Capital One will not provide immigration-related employment authorization sponsorship or support for this position. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Salary varies by location; the listed annual range for Remote and Riverwoods, Illinois is $138,100–$157,700.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 5 years of experience in sales, relationship management, business development, strategy, operations, or project management within financial services.

Nice To Haves

• Bachelor's degree in Business, Marketing, or Finance.
• 6 or more years of experience in sales, relationship management, business development, strategy, operations, or project management within financial services.
• 3 or more years of data analysis experience and experience creating client-facing presentations.
• Payments industry experience.

Responsibilities

• Establish and deepen executive relationships with clients.
• Drive high-level client strategy to maximize acceptance and identify new internal and external business opportunities.
• Ensure implementation of integral network products and services, as well as applicable value-added products, to enable broad downstream acceptance.
• Implement operational initiatives, ensure compliance with network change release processes and business practices, and verify partners include appropriate company products in their offerings.
• Execute joint marketing initiatives to improve enabler and merchant awareness and increase transactions.
• Analyze enabler performance, industry trends, and transaction metrics, and translate complex data into client presentations and actionable strategic roadmaps.
• Manage and escalate risk or customer-impacting issues to management.
• Provide ongoing coaching and guidance to team members.
• Travel domestically and globally, up to 25%, for client and team meetings.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED