Global Relationship Manager

Bellevue University•Bellevue, NE

21h

About The Position

The Global Relationship Manager serves as a Designated School Official (DSO) and supports international students throughout their education while ensuring compliance with federal immigration regulations and university policies. The role provides guidance on F-1 visa requirements, manages student immigration records and documentation, and supports students from admission through graduation. Working with university departments and external partners, the Global Relationship Manager helps advance international student recruitment, enrollment, engagement, retention, and success while providing high-quality customer service. The position performs DSO responsibilities in partnership with the Global Partnerships team and serves as an Alternate Responsible Officer (ARO) for J-1 Exchange Visitor programs. Duties include student advising, compliance monitoring and reporting in SEVIS; reviewing and maintaining immigration records; preparing Forms I-20 and related correspondence; supporting status changes, transfers, work authorization, CPT, OPT, and STEM OPT monitoring; and educating students about immigration rules and requirements. The role also supports prospective and admitted students through enrollment, coordinates with university offices, maintains accurate records across systems, and contributes to student programs and process improvements. The role requires regular in-person and telephone contact with students, work under critical deadlines and high-stress conditions, and availability outside normal business hours—including evenings and weekends—for student support, university events, orientations, recruitment, partner engagements, and twice-yearly commencement activities. Travel of up to 30% may include local, regional, and occasional overnight trips. The position requires the ability to lift 30 pounds and to perform the physical activities described in the posting. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree required.
At least one year of experience as a Designated School Official (DSO) in an academic setting and/or F-1 for Beginners Professional Development Workshop training by NAFSA: Association of International Educators is preferred.
Demonstrated knowledge of and experience with Family Educational Rights and Privacy Act (FERPA) compliance required.
Strong organizational and problem-solving skills and high attention to detail.
Ability to multitask while producing timely, quality work.
Excellent customer service orientation and strong international and cross-cultural experience.
Adaptability and ability to self-initiate and manage diverse activities simultaneously.
Ability to maintain strict confidentiality when handling account and student information.
Ability to succeed in a global marketplace.
Valid driver’s license, good driving record, and ability to be insured under Bellevue University’s insurance policy; driving is an essential function.
Ability to travel locally and regionally in support of university activities and partnerships.
Proficiency with Microsoft Office, including word processing and spreadsheets.
Experience with data management, word processing, spreadsheets, and electronic scheduling.
Ability to work outside normal business hours, including evenings and weekends, as required.
Ability to lift 30 pounds.
Ability to travel up to 30% of the time.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Experience in international student education is strongly preferred.
F-1 for Beginners Professional Development Workshop training by NAFSA: Association of International Educators is preferred.
Fluency in languages other than English is preferred.

Responsibilities

Perform Designated School Official (DSO) duties, including student advising, compliance monitoring, and required SEVIS reporting.
Serve as an Alternate Responsible Officer (ARO) and assist with advising, documentation, and compliance for J-1 Exchange Visitor programs.
Provide immigration guidance and assistance to international students from entry through graduation.
Serve as the institution’s level 1 expert on student immigration regulations.
Review and validate international student documents and prepare immigration forms, records, and correspondence for admission, enrollment, and continuing F-1 compliance.
Prepare Forms I-20 and advise students on federal compliance requirements and institutional documentation processes, including work permits, CPT, and OPT.
Review international student records for USCIS compliance.
Conduct F-1 regulation workshops during orientation and other terms to explain student rights, benefits, and requirements.
Maintain international student records; process status changes; issue and update Forms I-20; support transfer-in and transfer-out procedures; and advise on immigration processes.
Collaborate with team members to address international student immigration, enrollment, and compliance matters.
Ensure student records are accurate in SEVIS, CRM, SIS, and other applicable systems.
Monitor SEVIS compliance for OPT STEM extensions for all active students, including those not currently enrolled.
Guide prospective international students on educational opportunities and enrollment requirements.
Support students through admission and enrollment by assisting with documentation, coordinating with campus partners, and resolving enrollment concerns.
Coordinate with university departments to resolve student questions and concerns as enrollment is finalized.
Ensure student files are complete and properly routed and maintained in the Registrar’s Office and applicable university systems.
Provide written and verbal information about international students to the Manager as needed.
Attend regularly scheduled meetings to exchange information and strengthen relationship management and collaboration between campus offices.
Assist department leadership with research and tracking as assigned.
Contribute recommendations for programs, events, and initiatives that improve international student engagement, retention, and success.
Identify process improvements and implement best practices to enhance student support, service delivery, and operational effectiveness.
Collaborate with university departments, campus partners, and external vendors to plan and facilitate student activities, programs, events, and engagement initiatives.
Develop and maintain relationships with university departments, community partners, educational organizations, and other stakeholders to support student success and university initiatives.
Assist with student events, educational programs, cultural activities, and other engagement initiatives.
Perform other duties as assigned.
Travel locally and regionally, including occasional overnight travel, in support of university activities, student programs, professional development, and partner engagement.
Attend and participate in University commencement ceremonies and related activities twice annually, including evening and weekend commitments.