Global Relationship Manager- 3
About The Position
The Global Relationship Manager develops and strengthens relationships with Lifesciences sales organizations and creates go-to-market strategies to grow the business. The role designs profitable commercial models, builds data strategies for promotional planning, and collaborates with senior Sales and Operations leaders to advance new deals through conversion and delivery. It also manages cross-functional client issues and develops growth strategies that balance financial success with client satisfaction. The position supports operational excellence through governance, prioritization, and resource optimization. It researches markets and customer needs in Deduction Management, identifies process improvement and automation opportunities, and translates strategy into plans that improve business and customer outcomes. The manager develops customer-meeting collateral with Sales, Operations, Value Share, Transformation, and Digital teams, promotes Genpact’s products and services, and presents business case studies demonstrating the impact of Genpact’s value-sharing approach.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master of Business Administration or Master of Business Analytics.
- Business Consulting skills.
- Customer Relationship Management (CRM) skills.
- Digital Business Strategy skills.
- Global Business Strategies skills.
- Sales skills.
- Sales Forecasting skills.
- Advanced English proficiency (C1).
Nice To Haves
- ITIL Foundation Certificate in IT Service Management (AXELOS).
Responsibilities
- Develop and strengthen relationships with Lifesciences sales organizations and create effective go-to-market strategies for business growth.
- Design creative, profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with senior Sales and Operations leaders to generate momentum for new deals and support their conversion and delivery.
- Manage resolution of cross-functional client issues and respond efficiently and promptly to client needs.
- Develop a growth strategy focused on financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs within Deduction Management and tailor strategies accordingly.
- Identify process improvements that optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage customer-meeting collateral in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify automation and process improvement opportunities to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning with their business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Mentorship and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
