Global Relationship Manager- 3
About The Position
The Global Relationship Manager develops and strengthens relationships with CPG sales organizations and creates go-to-market strategies to grow the business. The role designs commercial models, develops data strategies for promotional planning, and works with senior Sales and Operations leaders to build, convert, and deliver new deals. It also manages cross-functional client issues and pursues growth strategies that balance financial results with client satisfaction. The position supports operational excellence through governance, project prioritization, and resource optimization. It researches markets and customer needs in Deduction Management, identifies process improvement and automation opportunities, and translates strategic direction into actionable plans. The manager builds customer-meeting collateral with Sales, Operations, Value Share, Transformation, and Digital teams; promotes Genpact’s products and services in line with client needs; and presents business case studies demonstrating the value-sharing approach.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics.
- Skills in Automation Technology, Business Consulting, Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting, and SAP Overview.
- Advanced English proficiency (C1).
Nice To Haves
- ITIL Foundation Certificate in IT Service Management (Axelos).
Responsibilities
- Develop and strengthen relationships with CPG sales organizations and create effective go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies for effective promotional planning and execution.
- Collaborate with senior Sales and Operations leadership to build momentum for new deals and support successful conversion and delivery.
- Manage cross-functional client issues and ensure efficient, timely responses to client needs.
- Develop a growth strategy focused on financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs within the Deduction Management space and tailor strategies accordingly.
- Identify process improvements that optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage customer-meeting collateral in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify automation and process improvement opportunities to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning with their business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Hands-on experience, mentorship, and learning opportunities.
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What This Job Offers
Job Type
Full-time
