Branch Manager Jobs

About The Position

Requirements

• At least 5 years of experience with a financial institution, service center, or branch environment.
• Strong knowledge of lending practices, including interpreting credit bureau reports, underwriting criteria, and basic lending philosophy.
• Strong organization, prioritization, and analytical skills.
• Excellent written, verbal, and interpersonal communication skills for interacting with members, staff, vendors, and government regulators.
• Ability to analyze and resolve complex problems or situations.
• Ability to positively influence others regarding policies, practices, and procedures.
• Strong knowledge of credit union products, services, policies, and procedures.
• Strong knowledge of regulatory compliance.
• Strong knowledge of credit union computer systems and software applications needed to perform the job.
• Ability to meet the role’s physical demands, including sitting, standing, walking, bending, kneeling, extended keyboarding, and lifting and carrying items up to 25 pounds.
• Ability to work frequently outside normal business hours and travel regularly by automobile, including periodic overnight stays.
• Register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and maintain the registration as required.

Nice To Haves

• Bachelor’s degree preferred, in business or a related field; comparable work experience and training may be substituted for education requirements.
• Supervisory experience preferred.
• Skills listed: AI and machine learning, analytics, customer service, leadership, networking, project management, public speaking, and sales.

Responsibilities

• Plan and manage daily service center operations with a member-centric approach.
• Mentor and develop team members, fostering ownership, performance, and professional growth.
• Direct service delivery options to ensure quality and efficiency.
• Promote open communication, cultivate a positive workplace culture, and address team member concerns.
• Promote credit union products and services and support members’ financial wellness.
• Represent the credit union at community events and build community relationships and credibility.
• Ensure compliance with internal policies and regulatory requirements.
• Set and communicate team performance goals and guide staff in developing actionable plans.
• Evaluate and recommend methods to improve operational efficiency and member experience.
• Resolve complex or escalated member issues by understanding needs and providing effective solutions.
• Lead evaluations of loan qualifications and ensure accurate information is provided for underwriting.
• Collaborate with other departments to improve service delivery and organizational performance.
• Monitor key performance indicators and prepare reports for senior management.
• Assist in developing, monitoring, and maintaining the annual budget and identify potential cost savings while maintaining service quality.
• Promote ongoing team training and maintain professional knowledge through educational events.
• Align branch operations with broader strategic initiatives and objectives.
• Develop strategies to address operational challenges and support business continuity.
• Conduct short-term planning, scheduling, and coordination to implement business objectives.
• Build trust and strong working relationships among team members and respond appropriately to employee concerns.
• Maintain knowledge of current trends, laws, and issues affecting the area of expertise.
• Complete annual compliance and information security training.
• Register and maintain registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry, update registration information, and provide the unique identifier to consumers as required.
• Travel regularly by automobile, with periodic overnight stays.

Benefits

• Bonus program up to 18%.
• 401(k) matching up to 8%.
• Retirement planning.
• Pay increases based on competency.
• Employee loan discounts.
• Flexible spending accounts.
• Medical coverage.
• Dental and vision coverage.
• Access to more than 4,000 gyms.
• Mental health resources.
• PTO wellness days.
• Short-term and long-term disability coverage.
• 11 paid holidays.
• Three weeks of paid time off.
• Four weeks of paid parental leave.
• Birthday PTO.
• Paid volunteer hours.
• Degree assistance up to $5,000 per year.