Branch Service Manager - Littleton, CO

Zions Bancorporation•Littleton, CO

2d•$60,000 - $70,000

About The Position

Vectra Bank is seeking a Branch Service Manager for its Littleton branch to provide excellent customer service and manage the branch’s service, sales, and operations functions in coordination with a Branch Manager or Business Center Manager. The role supports the branch’s strategic goals, builds client relationships, and helps clients reach their financial goals. The Branch Service Manager leads and develops employees, provides training and coaching, supports the sale and referral of bank products and services, and addresses client service issues, complex complaints, and questions. The position also has employee-supervision responsibilities, including directing work, monitoring productivity, and making or recommending decisions related to hiring, performance, advancement, and employee status.

Requirements

High school diploma and at least 2 years of experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience; a combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending processes and procedures.
Strong customer service, relationship-building, sales, and management skills.
Ability to handle a variety of client concerns and problems.
Good verbal and written communication skills.
Knowledge of computer programs such as word processing and spreadsheets.
Ability to set and maintain high-quality work standards.
Ability to lead a group and deal effectively with people in various job capacities.
Excellent problem-solving and communication skills.

Responsibilities

Manage branch service, sales, and operations functions to achieve branch strategic goals in coordination with a Branch Manager or Business Center Manager.
Perform or make substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
Train, coach, and mentor employees.
Provide leadership and training for the sale and referral of bank products and services.
Resolve and respond to client service issues, complex client complaints, and questions.
Direct the work of managed employees.
May schedule employees and set their work hours.
Maintain production or sales records used in employee supervision or performance management, and appraise employee productivity and efficiency.
Recommend promotions or other changes in employee status, handle employee complaints and grievances, and discipline employees.

Benefits

Medical, dental, and vision insurance starting on day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health savings, flexible spending, and dependent care accounts.
Paid training and paid time off.
11 paid federal holidays and applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation based on work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for eligible employees in qualifying accredited degree programs related to business needs, up to $5,250 per calendar year.
Employee Ambassador preferred banking products.