Branch Service Manager - Littleton, CO

Vectra Bank•Littleton, CO

1d•Onsite

About The Position

Vectra Bank is seeking a Branch Service Manager for its Littleton branch to provide customer service and oversee branch service, sales, and operations in coordination with a Branch Manager or Business Center Manager. The role supports the branch’s strategic goals and provides leadership, training, coaching, and mentoring to employees. It also involves addressing client service issues and complex complaints, and overseeing employee performance and work activities.

Requirements

High school diploma and at least 2 years of experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience; a combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending processes and procedures.
Strong customer service, relationship-building, sales, and management skills.
Ability to handle various client concerns and problems.
Good verbal and written communication skills.
Knowledge of computer programs such as word processing and spreadsheets.
Ability to set and maintain high-quality work standards.
Ability to lead a group and deal effectively with people in various job capacities.
Excellent problem-solving and communication skills.

Responsibilities

Manage branch service, sales, and operations functions to achieve branch strategic goals in coordination with a Branch Manager or Business Center Manager.
Interview, select, hire, evaluate, advance, and terminate employees, or make substantially weighted recommendations regarding these decisions.
Train, coach, and mentor employees.
Provide leadership and training for the sale and referral of bank products and services.
Resolve and respond to client service issues, complex client complaints, and questions.
Direct the work of managed employees and potentially schedule employees and set their work hours.
Maintain production or sales records for supervision and performance management; appraise employee productivity and efficiency.
Recommend promotions or other changes in employee status, handle employee complaints and grievances, and discipline employees.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health savings, flexible spending, and dependent care accounts.
Paid training.
Paid time off and 11 paid federal holidays, plus applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation in line with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, up to $5,250 per calendar year; employees are eligible upon hire.
Employee Ambassador preferred banking products.