Branch Manager

Sunflower Bank NA•Naples, FL

11d•Onsite

About The Position

Sunflower Bank, N.A. is hiring a Branch Manager for its Fifth Ave South branch in Naples, Florida. The Branch Manager oversees the branch’s retail growth and profitability by maximizing sales and production, coaching and developing staff, delivering high-quality customer service, controlling expenses, coordinating branch operations, and carrying out other tasks related to the overall operation of the branch. The role leads execution of the corporate growth plan, develops customer and business relationships, and represents the bank in the community. The Branch Manager hires, trains, directs, and evaluates employees; sets and follows up on daily goals and assignments; monitors office tasks; ensures compliance with company policies and procedures; and serves as a branch security representative. The position requires supervisory experience and strong relationship-building, decision-making, communication, sales, leadership, and management abilities. Banking experience and working knowledge of bank operations are preferred. Pay depends on knowledge, skills, abilities, experience, and location.

Requirements

Two to five years of similar or related experience; banking experience preferred.
Supervisory experience required.
Ability to relate well to others and build effective business relationships.
Sound judgment and decision-making skills.
Proficiency with mathematical calculations.
Computer proficiency in a Microsoft Windows environment.
Excellent verbal, telephone, and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills involving trust, diplomacy, courtesy, and tact.
Strong customer service, sales, leadership, teamwork, and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals within defined parameters.

Nice To Haves

Banking experience.

Responsibilities

Advance the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross-sale ratios, and referrals to partner lines of business; engage, motivate, and lead staff in supporting these initiatives.
Assist with sales initiatives, including weekly joint sales calls to grow business relationships with Treasury Management, Wealth Management, Commercial Lending, and Small Business Lending leaders.
Represent the bank favorably, participate in community events and activities, and remain active in outside organizations.
Hire, train, direct, and communicate performance expectations to employees; evaluate performance and recommend promotions, transfers, and salary adjustments; identify performance problems and take corrective action, including termination.
Maintain a qualified branch staff in accordance with the latest approved allocation, including managing and placing a floater pool when available.
Develop and coach staff to provide legendary customer service, uphold customer-service standards, resolve complaints, and lead by example.
Plan and assign daily goals, tasks, and assignments, ensuring completion and follow-up; perform subordinate duties when needed.
Monitor and manage daily office tasks, including CTR, optical reports, NSF, teller cash errors, FTE levels, and payroll.
Ensure branch adherence to company policies and procedures.
Act as a branch security representative and enforce the Security Policy.