Assistant Branch Manager - 2nd Street Edmond (Oklahoma)

Randolph-Brooks Federal Credit Union • Oklahoma City, OK

8d • Onsite

About The Position

The Assistant Branch Manager is responsible for the branch’s daily operations, including operational efficiency, fraud mitigation, staff placement, goal attainment, and promoting product knowledge while ensuring compliance with applicable regulations and internal policies. The role provides guidance to employees and members, supports a positive staff and member experience, and assumes the duties of the AVP/Branch Manager in the Branch Manager’s absence. The position is based at the 2nd Street Edmond branch in Edmond, Oklahoma, and may require coverage at any location within the region when a business need arises.

The Assistant Branch Manager supports RBFCU’s sales culture, coaches staff, monitors branch performance, manages risk and audit processes, handles escalated member concerns, and oversees branch facilities. Employees may earn an additional $2.00 per hour after successfully completing RBFCU’s Bilingual Spanish/English certification.

Requirements

• High school diploma or GED.
• At least one year of branch operations supervisory or management experience.
• At least three years of financial institution experience.
• Ability to cover staffing at any location within the respective region if a business need arises, including branch transfers.
• Ability to work a flexible Monday-through-Saturday schedule.
• Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
• Teamwork and dedication to developing strong working relationships within the organization.
• Ability to analyze, develop, manage, and improve processes and system/product architecture.
• Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
• Proficiency with PCs, Microsoft Applications software, Internet Explorer, and other office equipment.
• Ability to work well in a team environment and develop strong working relationships with external parties.
• Ability to communicate clearly and effectively, verbally and in writing.

Responsibilities

• Manage daily branch operations to support professional, timely business and quality member service, submitting tickets for critical issues when needed.
• Mitigate risk by ensuring compliance with regulatory requirements, policies, and procedures.
• Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
• Use critical thinking to make decisions when resources are not readily available.
• Support RBFCU’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are met.
• Meet branch KPIs and operational standards, monitor results, identify performance gaps, and take corrective action while maintaining compliance and ethical practices.
• Promote transparency and continuous improvement, and ensure staff can explain product benefits and connect solutions to member outcomes.
• Coordinate staffing resources and schedule staff for additional duties, including taking reservist calls to assist contact center staff.
• Review, support, and manage branch statistical information.
• Work with subject matter experts to keep content accurate and understandable and to update training materials.
• Develop and motivate staff through goal setting, coaching, shadowing, and documented one-on-one sessions; identify employee strengths and development opportunities.
• Coach staff on appropriate cross-selling of products and services while allowing members to make their own decisions.
• Coach staff to review deposited items and member interactions for potential fraud or impersonation.
• Handle escalated member issues and complaints in accordance with state and federal regulations, oversee resolution, and provide relevant training.
• Manage quality assurance audit findings, review sales referrals for compliance with incentive policies, and oversee quality control and other branch-related reporting.
• Assess branch facilities and property to ensure they are in working order.
• Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.

Benefits

• Employees can earn an additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED