Assistant Branch Manager - Yukon (Oklahoma)

Randolph-Brooks Federal Credit Union•Yukon, OK

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, product empowerment, and compliance with applicable regulations and internal policies and procedures. The ABM provides guidance to employees and members, supports a positive staff and member experience, and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The Yukon branch is located at 1301 South Ranchwood Boulevard, Yukon, OK 73099. The role supports the branch’s sales and service goals by monitoring performance, coaching staff, reinforcing consultative behaviors, and ensuring employees can explain product benefits and connect solutions to member needs. The ABM manages branch risk, cash, staffing, member complaints, audits, quality control, and facility assessments. Responsibilities may change or additional duties may be assigned at any time, with or without notice.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Availability to work a flexible Monday-through-Saturday schedule.
Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with PCs, Microsoft applications, Internet Explorer, and other office equipment.
Ability to work effectively in a team environment and develop strong working relationships with external parties.
Clear verbal and written communication skills.

Responsibilities

Manage daily branch operations to support professional, timely service and submit tickets for critical issues when needed.
Mitigate risk by ensuring compliance with regulatory requirements, policies, and procedures.
Manage cash audits and branch cash needs, including outages and limit adjustments.
Make impromptu operational decisions using critical thinking when resources are not readily available.
Support the organization’s sales culture and branch standards by reinforcing best practices and modeling consultative behaviors.
Meet branch key performance indicators and operational standards; monitor results, identify performance gaps, take corrective action, and promote transparency and continuous improvement.
Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
Schedule and deploy staff efficiently while maintaining compliance and quality service, including assigning reservist calls to support contact center staff.
Review, support, and manage branch statistical information.
Coordinate with subject matter experts to ensure content is accurate and understandable and training materials are current.
Develop and motivate staff through goal setting, coaching, shadowing, and documented one-on-one sessions; identify strengths and development opportunities.
Coach staff on appropriate cross-selling of products and services while allowing members to make their own decisions.
Coach staff to analyze deposited items and interactions for potential fraud or impersonation.
Handle escalated member issues and complaints in accordance with applicable state and federal regulations; oversee resolution and related training.
Manage QA audit risk findings, audit sales referrals for compliance with sales and service incentive policy, and oversee branch quality control and related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned.
Cover staffing at any location within the respective region when business needs arise, including branch transfers.