Assistant Branch Manager - FAA Campus (Oklahoma)

Randolph Brooks Federal Credit Union

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and product empowerment, while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM serves as a role model by providing consistent guidance and information to employees and members to enhance their experience. The ABM assumes the duties of the AVP/Branch Manager in the Branch Manager’s absence. The FAA Campus branch is located at 6435 S. Denning Avenue, Building 30, Oklahoma City, OK 73169. Employees who are bilingual in Spanish and English may earn an additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region when a business need arises, including branch transfers.
Ability to work a flexible Monday through Saturday schedule.
Proven track record managing branch risk, developing relationships through various channels, and collaborating with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively, verbally and in writing.

Responsibilities

Manage daily branch operations to provide professional, timely business and quality member service, submitting tickets for critical items when necessary.
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
Manage branch cash audits and cash requirements, including outages and limit adjustments.
Use critical thinking to make impromptu decisions when resources are unavailable.
Support RBFCU’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
Meet branch KPIs and operational standards, promote transparency and continuous improvement, monitor results, address performance gaps, and keep the team aligned with sales and service goals and ethical compliance.
Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
Optimize staffing resources while maintaining compliance and quality service; schedule staff for additional duties, including reservist calls to support contact center staff.
Review, support, and manage branch statistical information.
Coordinate with subject matter experts to maintain accurate, understandable content and updated training materials.
Build team cohesion and motivate staff toward development and promotion.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
Coach staff on appropriate cross-selling and presenting products and services while allowing members to decide.
Coach staff to analyze deposited items for fraud and interactions for potential impersonation.
Handle escalated member issues and complaints in accordance with state and federal regulations; oversee resolution and related training.
Manage QA audit risk findings, compliance audits of sales referrals, branch quality control, and other branch-related reporting.
Assess facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.