Assistant Branch Manager - Yukon (Oklahoma)

Randolph Brooks Federal Credit Union•Yukon, AK

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including operational efficiency, fraud mitigation, staff placement, goal attainment, and fostering product empowerment while ensuring compliance with applicable regulatory requirements and internal policies and procedures. The ABM serves as a role model by providing consistent guidance and information to employees and members, enhancing the staff and member experience. In the Branch Manager’s absence, the ABM assumes the AVP/BM duties. The Yukon branch is located at 1301 South Ranchwood Boulevard, Yukon, OK 73099.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region when business needs arise, including branch transfers.
Ability to work a flexible Monday through Saturday schedule.
Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency using a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Manage daily branch operations to support professional, timely business and quality member service, submitting tickets as needed for critical issues.
Mitigate risk by ensuring compliance with regulatory requirements, policies, and procedures.
Manage cash audits and branch cash needs, including outages and limit adjustments.
Use critical thinking to make decisions when resources are not readily available.
Support the sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
Meet performance expectations by achieving branch KPIs and operational standards, promoting transparency and continuous improvement.
Monitor results, identify performance gaps, take corrective action, and keep the team aligned with sales and service goals and ethical practices.
Ensure staff can position product benefits, explain value, and connect solutions to member outcomes.
Coordinate staffing resources efficiently while maintaining compliance and service quality, including scheduling staff to take reservist calls supporting contact center staff.
Review, support, and manage branch statistical information.
Work with subject matter experts to keep content accurate, current, and easy to understand, and to update training materials.
Build team cohesion and motivate staff development and progress toward promotion.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and growth opportunities.
Coach staff on appropriate cross-selling of products and services while allowing members to decide.
Coach staff to analyze deposited items for fraud and interactions for potential impersonation.
Handle escalated member issues and complaints in accordance with state and federal regulations; oversee resolution and related training.
Manage quality assurance audit risk findings, audit sales referrals for compliance with sales and service incentive policy, oversee branch quality control, and manage other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or be added at any time with or without notice.