Assistant Branch Manager - Chandler (Oklahoma)

Randolph Brooks Federal Credit Union • Chandler, AZ

1d • Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and product empowerment, while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM serves as a role model by providing consistent guidance and information to employees and members to enhance their experience. In the Branch Manager’s absence, the ABM assumes the AVP/BM duties.

The position is based at the Chandler branch, 1906 East 1st (Hwy 66), Chandler, Oklahoma 74834. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of branch operations supervisory or management experience.
• At least three years of financial institution experience.
• Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
• Ability to work a flexible Monday-through-Saturday schedule.
• Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
• Teamwork and dedication to developing strong working relationships within the organization.
• Ability to analyze, develop, manage, and improve processes and system/product architecture.
• Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
• Proficiency with a PC, Microsoft applications software, Internet Explorer, and other office equipment.
• Ability to work well in a team environment and develop strong working relationships with external parties.
• Ability to communicate clearly and effectively, verbally and in writing.

Responsibilities

• Manage daily branch operations to support professional, timely business and quality member service, submitting necessary tickets for critical items when applicable.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Manage cash audits and branch cash requirements, including outages and limit adjustments.
• Use critical thinking to make impromptu decisions when resources are not readily available.
• Support RBFCU’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
• Meet branch KPIs and operational standards, promote transparency and continuous improvement, monitor results, identify performance gaps, and take corrective action while maintaining compliance and ethical practices.
• Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
• Coordinate staffing resources for efficiency and quality service, including scheduling staff to support contact center calls when needed.
• Review, support, and manage branch statistical information.
• Work with subject matter experts to keep content accurate, current, and understandable, and to update training materials.
• Promote staff cohesion and development, including helping employees attain the steps needed for promotion.
• Conduct staff development, goal setting, coaching, and growth activities by identifying strengths and opportunities through shadowing and documented one-on-one sessions.
• Coach staff on appropriate cross-selling of products and services while allowing members to decide.
• Coach staff to analyze deposited items for fraud and member interactions for potential impersonation.
• Handle escalated member issues and complaints in accordance with state and federal regulations, oversee resolution, and provide applicable training.
• Manage QA audit risk findings, sales referral audits for compliance with the sales and service incentive policy, branch Quality Control, and other branch-related reporting.
• Assess branch facilities and property to ensure they are in working order.
• Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.
• Assume AVP/BM duties in the Branch Manager’s absence.

Benefits

• Employees can earn an additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED